Hostility Threat Management. Fight, Flight,
Security Posture, Workplace Violence
In order to completely grasp
this topic it is important to
understand the core emotion
that may lead to hostility.
Anger can be triggered by
numerous things and each
person has different
triggers.
The most effective way to do
this is to have a complete
mastery of response
mechanisms as it is pertinent
that a worker understands
common trigger points.
Without having complete
control of your own emotions it
might affect the other person's
response and that will escalate
the whole situation.
An employee in a work place
only needs to understand
that there is more to the
attitude he is seeing.
One more thing a person
faced with and aggressor
should learn is the power of
listening.
You should learn to understand the
stressors of the aggressor as that will
help you understand the peculiar
circumstance of the aggressor, in
other to deal with his weakness and
in turn ultimately deescalate the
situation.
Focus on the valid points
being raised and dress the
person based on those
valid points.
You first need to
understand the different
set of people in the room.
Make the agitated
individual understand that
you understand their
concerns.
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