If you wish to improve the skills of your call center staff, the cost-efficient way to go about this is to partner with a company providing expert quality assurance and voice analytics services. Learn more at http://callcriteria.com.
Hire A QA Company Offering Call Center Quality
Assurance Services And Technology
When it comes to call center operations, it’s never enough to hire
agents and call it a day. One challenge you’ll have to face eventually
is QA.
California-based company Call Criteria offers quality assurance
and voice analytics services for contact centers looking to
improve their staff’s communication and interaction with their
callers.
The company provides accountable, unbiased, and
scalable solutions to businesses from various
industries.
One of the biggest benefits of their
services is instant access to highly
trained personnel who can conduct
quality assurance measures on your
behalf.
With Call Criteria’s expert solutions, there is
no need to hire and train new staff to handle
the work. You don’t have to spend on
updating the QA staff’s training either, further
improving cost-efficiency.
By partnering with Call Criteria, you can also benefit from the company’s impressive
technologies. You get access to an actionable dashboard that gives you an overview of each
agent’s scores and rankings, as well as top missed points and precise coaching advice.
Call Criteria’s scorecard system is another
boon. Instead of implementing standard
scorecards for all their clients, the company
devises customized scorecards based on
your contact center’s requirements.
You can also expect to receive data derived
from dynamic questions and answers, in
lieu of the more common “yes” or “no”
responses.
Call Criteria’s QA processes are assisted by voice analytics, although they recognize that the
accuracy of AI technology is still low relative to human hearing, so they make sure that data go
through review by experienced human QA analysts to capture any nuances that technology cannot.
With capabilities in the areas of quality
assurance, coaching, sales performance, and
AI-enabled voice analytics, Call Criteria is
composed of a team of experts with extensive
knowledge in call center best practices and
operations.
The company headquartered in Los
Angeles serves clients from education,
mortgage, automotive, utilities, finance,
and home services, among other
industries.
Learn more at
CallCriteria.com.
Assurance Services And Technology
When it comes to call center operations, it’s never enough to hire
agents and call it a day. One challenge you’ll have to face eventually
is QA.
California-based company Call Criteria offers quality assurance
and voice analytics services for contact centers looking to
improve their staff’s communication and interaction with their
callers.
The company provides accountable, unbiased, and
scalable solutions to businesses from various
industries.
One of the biggest benefits of their
services is instant access to highly
trained personnel who can conduct
quality assurance measures on your
behalf.
With Call Criteria’s expert solutions, there is
no need to hire and train new staff to handle
the work. You don’t have to spend on
updating the QA staff’s training either, further
improving cost-efficiency.
By partnering with Call Criteria, you can also benefit from the company’s impressive
technologies. You get access to an actionable dashboard that gives you an overview of each
agent’s scores and rankings, as well as top missed points and precise coaching advice.
Call Criteria’s scorecard system is another
boon. Instead of implementing standard
scorecards for all their clients, the company
devises customized scorecards based on
your contact center’s requirements.
You can also expect to receive data derived
from dynamic questions and answers, in
lieu of the more common “yes” or “no”
responses.
Call Criteria’s QA processes are assisted by voice analytics, although they recognize that the
accuracy of AI technology is still low relative to human hearing, so they make sure that data go
through review by experienced human QA analysts to capture any nuances that technology cannot.
With capabilities in the areas of quality
assurance, coaching, sales performance, and
AI-enabled voice analytics, Call Criteria is
composed of a team of experts with extensive
knowledge in call center best practices and
operations.
The company headquartered in Los
Angeles serves clients from education,
mortgage, automotive, utilities, finance,
and home services, among other
industries.
Learn more at
CallCriteria.com.