Accelerate Digital Customer
Acquisition & Increase Business Agility

“Our core competency is banking
and we’re learning very quickly that
the best part of innovating is about
having the right partnerships. We
found that working with Avoka was
more effective than anything we
had tried internally.”
Linda Duncombe
Managing Director of Digital & Customer Experience
CitiBank
Avoka enables enterprise and government to focus on customer initiatives and respond rapidly to market
opportunities, rather than investing in long development projects and IT infrastructure.
With Avoka Transact, launch sophisticated digital sales and onboarding applications in days or weeks, not months or more.
Gain the agile advantages of the cloud, while meeting stringent financial, government compliance and
security requirements.
Increase customer acquisition on mobile devices, reduce abandonment, and multiply your cross-
selling, resulting in higher revenues from deposit, loan and credit card products.
Simplify onboarding and digitize your branch experience, yielding higher satisfaction and
accelerated customer enrollment.
Create a Customer-Centric Enterprise
Focus on your customers, rather than on back-office processes, giving customers great
control and letting you be responsive to changing market opportunities.
Drive Sales
Improve Business Agility
Deliver Convenience & Experience
Accelerate government digital transformation by reducing the cost to serve both
agencies and citizens–cost effective way to streamline customer experience.
Allow citizens to access government services from mobile and digital
devices, anytime and anywhere–meet the demands of citizens and business
with a digital option that is live in weeks, not months or years.
Case Studies
Retail Banking
Loan Application Live in 60 Days
A Top-50 US bank needed to reach a specialized target customer with a new personal
loan product. Customer experience, convenience, and collaboration with the loan
specialist were critical. Avoka delivered a mobile responsive application, exactly
matching bank style guidelines, live 60 days from project kick-off. Avoka’s Virtual Data
Center architecture achieved compliance objectives with a cloud based implementation,
helping meet the aggressive timeline.
Wealth Management
Sales and Onboarding
This Top-20 Australian bank was under tight deadline to launch omni-channel signup
and onboarding for investment products including funds, cash management and
equities. With Avoka, they introduced a mobile responsive interface, tied to the branch
experience, in just 3 weeks. Avoka brought the agility they needed to meet product
objectives, under pressure prior to fiscal year end.
Insurance
Customer Claims Experience
To meet the needs of insurance customers filing emergency claims in times of natural
disaster, this Top-5 Australian institution needed a mobile interface quickly, without
upsetting their existing back-office. Avoka created a mobile responsive solution that fit
existing claim processing, but met customer demand for a convenient way to engage
when most needed. Live in just 2 month, the insurer focused on customer delivery rather
than back office re-engineering.
Government
Digital Customer Engagement
A UK government agency serving aviation customers needed to digitize applications
for permits and licensing for aircraft. With Avoka, the agency sped up the process for
customers and increased initial acceptance rates by 63%, based on improved accuracy
of the omni-channel digital application vs. paper submissions.
Avoka Transact
Avoka Transact is a digital business platform used to accelerate customer acquisition and increase
business agility in financial services, government, education, field service and other industries.
Transaction Manager
The heart of the system, Transaction Manager, serves intelligent applications focused on customer
acquisition, onboarding and service, creating a digital alternative to aging PDF or paper forms.
Mobile responsive, it delivers device independent experiences with no client installed software.
Crossing multiple channels, it includes save-and-resume capability allowing customers to start an
application on one device, then finish later in a branch or different device.
Digital Device
Over the Phone
In Person
Design
Manage
Customer Experience Layer
End-User Channels
Back-Office
Systems of Record
API
XML
PDF
3rd Party Tools
Identity
Imaging
Social Media
E-Signature
Optimize
Transact Composer
Avoka Transact Composer is the design tool of Avoka Transact. Built for no-code design
and authoring It empowers non-technical business users to create and deploy digital
form-based transactions without requiring them to know HTML5, CSS, JavaScript, XML
schemas, or the technical details in building device-and browser-agnostic applications.
With Composer, Avoka creates time-to-market advantage. It enables Avoka customers
to introduce highly tailored and stylized customer experiences with far shorter
schedules, lower cost and less complexity than traditional IT.
Transact Technology Partners
The Transact platform has been extended with more than 30 different partners services
including imaging, identity, digital signature, and address lookup. Implemented from
the Transact Composer interface, designers can add services that are pre-integrated to
create a complete solution.
Avoka Transact CONT.
Transact for Salesforce
Transact for Salesforce integrates frictionless digital and mobile account
opening, onboarding forms and service transactions into the Salesforce.com®
ecosystem. For organizations whose customer records are built around
Salesforce, Avoka extends account applications, onboarding forms, and service input to
customers across mobile, tablet and desktop devices.
Cloud and Virtual Data Center
Transact is delivered as a service in the cloud, designed to meet the most stringent security,
compliance and data localization requirements for financial and government institutions.
Configurations include redundant high availability and elastic scalability. The Virtual Data
Center (VDC) architecture maintains customer protected data in separate databases on
dedicated servers, with encryption keys controlled exclusively by the customer.
Recognized Worldwide
Avoka has received awards in Australia, Europe and North America
for its frictionless sales interfaces and rapid time-to-market.
Avoka Principles
Speed-to-Market for Digital Customer Acquisition
Relentless Focus on Minimizing Customer Effort
Drive a Mobile and Omni-Channel Experience
Business Controls Design Outcome
Data Driven Conversion Optimization
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Let’s Talk
Australia
Sydney Office
Level 2, 1a Rialto Lane
Manly NSW 2095
Phone: (02) 9976 4500
International: +61 2 9976 4500
Europe
Venture House, Arlington Square
Downshire Way, Bracknell,
Bracknell Forest RG12 1WA, UK
Phone: (020) 3514 8556
International: +44 20 3514 8556
North America
10901 West 120th Avenue
Suite 335
Broomfield, CO 80021, USA
Phone: (888) 840 3196
International: +1 303 847 0900
avoka.com
info@avoka.com