There are so many companies offering IT support that it can be very difficult to choose the right one. They usually offer a host of services including services such as networking, email hosting, cloud services, VoIP telephony, web hosting, website design and printer/hardware installation. Support contracts vary and sometimes you can end up tied into a support contract that is not right for your business. At DATA Computer Services we firmly believe that you should only ever pay for the support you need. Here are some tips to help you find the right company for your business.
About Data Computer Services
Data Computer Services provides professional IT support services for businesses in and around Edinburgh. We cover all key areas that businesses rely on including Networking, Email Hosting, Cloud Services, VoIP Telephony and Website Design. We have IT Support Packages to suit a range of budgets, providing significant savings on traditional IT support costs.
Edinburgh
EH15 1DE
https://www.data-edinburgh.co.uk
Tips to Find the BEST
IT Support Company
1. Attitude
An IT support company
needs to fully understand
your business and what you
hope to achieve. If after
the first couple of meetings
you sense a lack of real
interest or engagement,
alarm bells should be
ringing.
2. Size
Bigger doesn’t always mean
better. If your business is
very large it is likely that you
will need the resources and
expertise that only a large IT
Support company can offer.
However, if you have a
smaller business, a smaller IT
support company can often
offer a much greater level of
personal support.
3. On site support
Many hardware problems
still need someone on site,
to carry out repairs or
install replacement pieces
of equipment. It is
important to establish how
long you would have to wait
for someone to make a site
visit and also if this is
included in the price of your
contract.
4. Off site support
A lot of IT support can
now be carried out
remotely, so the physical
distance to your IT
support company is not as
important as it once was.
However you still need to
check exactly what type
of problems are covered
and how long it will take to
respond and fix them.
5. Reviews
Always check reviews and
testimonials. This allows you to
determine how satisfied
current (and previous) clients
are. It also allows you to gauge
if the kind of support provided
is what you are looking for. If
possible, try and find reviews
from businesses that are
similar to your own.
6. Response Times
A good IT support company
will respond to important
issues quickly. Most will
offer a ‘guaranteed response
time’ for serious problems
with your network or website
as well as other service level
agreements (SLAs). However
it is important to remember
that ‘responding to’ is not the
same as ‘resolving’ an issue.
7. Support Types
A good IT support company will
offer a choice of support
packages to suit different
requirements. Make sure that
you read the small print and
understand fully what you are
signing up for. Don’t ever be shy
about asking for more
information and always ask what
types of things are not covered
by your support package.
27 Portobello High Street
Edinburgh
EH15 1DE
If you are looking for an IT support company you can
trust, please get in touch using the contacts below
www.data-edinburgh.co.uk