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Microsoft Power
Platform Functional
Consultant
Version: Demo
[ Total Questions: 10]
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Exam Topic Breakdown
Exam Topic
Number of Questions
Topic 2 : ADatum Corp.
2
Topic 5 : Misc. Questions
2
Topic 4 : Contoso Suites
2
Topic 3 : Bellows College Case Study
2
Topic 1 : Alpine SKi House Case Study
2
TOTAL
10
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Topic 2, ADatum Corp.
This is a case study. Case studies are not timed separately. You can use as much exam time as you would
However, there may be additional case studies and sections on this exam. You
like to complete each case.
must manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in
the case study. Case studies might contain exhibits and other resources that provide more information about
the scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and
to make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.
To start the case study
To display the first question in this case study, click the
button. Use the buttons in the left pane to
Next
explore the content of the case study before you answer the questions. Clicking these buttons displays
information such as business requirements, existing environment, and problem statements. If the case study
has an
tab, note that the information displayed is identical to the information displayed on
All Information
the subsequent tabs. When you are ready to answer a question, click the
button to return to the
Question
question.
Background
ADatum Corporation provides verification and investigation services that are used by insurance companies,
law firms, and other organizations in the public sector. Services include verifying an individual’s background,
qualifications, and specific scenarios that require onsite visit.
The thorough work ADatum Corporation performs results in highly accurate cases with minimal critical
information missing. Because of these high-quality results, ADatum Corporation is quickly proving itself as
one of the best in the industry. In recent months, business has significantly increased, with most new business
czoming from high-profile companies and individuals.
Management has decided to create a new qualification verification (QV) role to help ensure that clients get the
most accurate results. This role examines completed work to ensure that nothing is missed.
Current environment
Data storage and retention
All information sent by clients for services is stored in Microsoft Dataverse with a model-driven app as
the interface.
Clients enter their data in a website, which then uses a service account to create the records in the
Dataverse database.
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Team members currently have full access to all Service Request records.
Service requests
The Service Request table includes header information about the individual or organization that is the
subject of verification.
New Service Request records are assigned to a queue. All potential users who will be performing the
verifications have access to these records.
A service request is assigned to a single user who will ensure that all qualifications are verified. This
single user is the only one able to process Qualification records related to their own service requests.
Many required tasks when performing verification services are currently done by using manual
processes.
To keep up with demand, ADatum Corporation identifies several processes that can be replaced by
using Power Automate flows to hire fewer new staff and keep costs down.
Qualification verification
The qualification table contains details about an individual school degree, professional qualifications,
and other qualifications that must be verified.
A service request can have one or more Qualification records associated with it.
Record status is pending verification until the initial team member finishes, at which point the member
changes the status to Complete.
When all qualification records related to a service request are verified either by manual or automated
processes, the results are made available to ADatum Corporation’s client.
In the rare event that results are questioned, a new service request is created and verified independently
of the previous work that took place.
To complete a service request, users perform the following actions:
Send a templated email by using Microsoft Outlook to the client after all qualifications for a
service request are checked.
Change the service request status to Completed. Currently, service requests do not indicate when
all Qualification records are addressed.
Microsoft Power platform environment
The following environments exist: development, testing, user acceptance testing (UAT), and production.
Managed solutions are used to move customizations from the development environment to other higher-
level environments. These solutions are created and maintained by the power users and provided to
internal IT for deployment when they are ready.
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Two managed solutions, Verification Process Automation and Onsite Visit, share several components.
All customizations to Power Platform components are performed by several power users who have
received training and are certified as subject matter experts.
Power users have been granted the System Administrator security role in the development environment.
Corporate policy prohibits power users from writing code due to lack of a formal code review process.
Internal IT will not be able to supply any development resources for this project due to a lack of staff.
This means that any customizations and automation created for this project must be low-code/no-code
for the power users to implement them.
Customizations created by power users are deployed by internal IT.
Requirements
Process automation
ADatum Corporation plans to establish a new QV department to verify completed work so that the quality of
work is maintained. The new process for verifying professional qualifications must automate the following:
Enter data and navigate the authority’s website. The authority website UI changes frequently because
the company constantly improves the user experience.
Search page contents for a specified value to determine validity.
Update the corresponding Qualification record in Dataverse.
The new process for completing a service request must automate the following:
Set the Service Request record status to Complete when work on all Qualification records is finished.
Send an email to the client with the results when the service request is completed. The email must list
each qualification as either Valid or Not Valid, depending on the verification.
Qualification verification
Service request results will not be released to clients until all related Qualification records are set to a
Complete status.
To check work done by a wide array of users, 10 percent of Qualification records must be double
checked.
Qualification records must be automatically assigned to a queue.
Qualification records must be flagged with a new status field named Assigned to ensure that records are
rechecked.
Ensure that only QV team members can change the status from Assigned to In Progress to Complete.

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Record the name of the QV team member who performed the work and the date completed.
Governance and security
All components required for the verification process must be included in a new solution.
Corporate security requires that deployments to non-development environments must be automated
using service accounts.
User security and data access must also be consistent across environments, except for the elevated
access of the power users in the development environment.
The Onsite Visit managed solution has a table that is not in the Verification Process Automation
managed solution. This table must be upgraded prior to the go-live date without the other shared
components.
A VP of sales requires a test environment to demonstrate to potential clients the security policies that
are included in their initial offering.
Issues
More employees than are required can access individual client information and continue to have access
after a service request is completed.
When users go on vacation, all their outstanding Service Request records are assigned to a substitute
employee. The substitute employees are unable to see all the qualifications related to their service
requests.
Currently, testing the new QV functionality outside the development environment is not possible due to
corporate security policies requiring the same security role across all environments.
Internal IT reports that the solution import to the test environment failed because of missing
dependencies related to the flow for completing service requests.
Question #:1 - (Exam Topic 2)
You need to address the executive’s concerns regarding unnecessary data access.
Which security changes should you make? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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Answer:
Explanation
Box 1: Assign records to a service account and add the team member doing the verification by using an access
team.
When to use access teams
* The teams are dynamically formed and dissolved. This typically happens if the clear criteria for defining the
teams, such as established territory, product, or volume aren’t provided.

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A.
B.
C.
D.
* The team members require different access rights on the records. You can share a record with several access
teams, each team providing different access rights on the record. For example, one team is granted the Read
access right on the account and another team, the Read, Write and Share access rights on the same account.
* A unique set of users requires access to a single record without having an ownership of the record.
Box 2: Assign records to the QV team when the service request is completed.
Issues: More employees than are required can access individual client information and continue to have
access after a service request is completed.
Management has decided to create a new qualification verification (QV) role to help ensure that clients get the
most accurate results. This role examines completed work to ensure that nothing is missed.
• When users go on vacation, all their outstanding Service Request records are assigned to a substitute
employee. The substitute employees are unable to see all the qualifications related to their service requests.
Reference: https://docs.microsoft.com/en-us/power-apps/developer/data-platform/use-access-teams-owner-
teams-collaborate-share-information
Question #:2 - (Exam Topic 2)
You need to assign 10 percent of the Qualification records to the QV queue through table configuration by
using a Power Automate flow.
What should you do?
Create an autonumber column on the Qualification table and assign its qualification records if the
number cleanly divides by 10.
Create a calculated column on the Service Request table that sums the number of qualification records,
generates a random number between zero and the number from the new field, and assigns each
qualification record if the number generated is 10 percent or less of the value of the new field.
Create a roll-up column on the Service Request table that is the count of qualification records, generates
a random number between zero and the number from the new field, and assigns each qualification
record if the number generated is 10 percent or less of the value of the new field.
Create an autonumber column on the Service Request table and assign its qualification records if the
number cleanly divides by 10.
Answer: A

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A.
B.
C.
D.
A.
Topic 5, Misc. Questions
Question #:3 - (Exam Topic 5)
A company uses a Power Apps app with Microsoft Dataverse.
The company requires the import of records into Dataverse. Duplicate records in the data must be deleted
without user intervention.
You create a duplicate detection rule.
You need to configure the rule for the data import.
Which option should you configure?
Enable the Templates for Data Import option.
Enable the When a record is created or updated option.
Disable the Allow Duplicates option.
Enable the During data import option.
Answer: D
Explanation
When configuring a duplicate detection rule in Power Apps with Microsoft Dataverse, to automatically delete
duplicate records during a data import, you should enable the "During data import" option. This option allows
the detection rule to automatically delete duplicates as they are imported into the system, without requiring
user intervention.
References:
https://docs.microsoft.com/en-us/power-platform/admin/create-duplicate-detection-rule
https://docs.microsoft.com/en-us/power-platform/admin/data-integration-duplicate-detection
Question #:4 - (Exam Topic 5)
You plan to create a canvas app.
The app requires a button on the data entry screen that users can select to send an email.
You need to configure the app.
What should you create?
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A.
B.
C.
D.
Business process flow
Azure Logic App
Power Automate cloud flow
Classic workflow
Answer: C
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Topic 4, Contoso Suites
Background
Contoso Suites is an animal shelter that specializes in finding homes for dogs that have been given up by their
owners. The shelter can house up to 20 dogs.
The shelter is implementing one model-driven Power Apps app to track the dogs and schedule meetings with
potential adopters. No other apps will be created.
The model-driven app uses Dataverse with out-of-the-box functionality when possible. Dataverse is set up
with the following configuration:
• The solution prefix 'cs' is used for all new components.
• Only the root business unit is used.
• All tables are stored in Dataverse and do not require rapid scaling.
• Exchange server-side sync is not configured.
Adopters
• Adopter information is stored in a Contact table.
• Contacts are considered to be duplicates if they have the same email address and last name.
• Adopters are often late to meetings, so a reminder email is sent to them two hours before their meeting.
• The email reminders must not be tracked in the system.
Dogs
• Dog information is stored in a Dog table, which is organization owned.
• Breed, size, and weight are fields in the table.
Dog residency
• A Resident table tracks the stay of each dog.
• Each resident record has a lookup for the dog and its food.
• The food type and amount are logged on each resident record. Auto-posting is not configured for changes to
food
type and amount.
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• A fee of $120 is in a currency column named Adoption Fee. This fee can be changed depending on the
adoption circumstances.
• A formula column named Deposit is automatically populated with 20% of the adoption fee.
• A resident record is generated automatically when a dog record is created. This is the only way a resident
record can be created.
Exercise and feedings
• Exercise for the dogs is tracked in an Exercise table.
• Feedings are tracked in a Feeding table.
• Exercise and feeding records appear in a resident record timeline.
Care staff
• The care staff must be able to view who changed the food type and the amount that was given, for up to
three months ago.
• The staff must be able to update the weight of a dog on the resident record.
• The staff report that the buttons are too small on the touch screen they use to log exercise and feeding.
• The staff must be able to view who the adopters are for upcoming meetings. The staff must not be able to
update adopter information.
Administrate staff
• Administrative staff must receive a weekly list of duplicate contacts. Duplicate alerts must not appear when
a staff member saves a new contact.
• When an adopter wants to adopt a dog. the staff must perform a series of adoption duties in order. The
following duty list must be displayed on the screen:
o Commitment:
# Obtain adopter signature in a commitment document.
# Collect deposit
o Pre-pickup:
# Document spay or neutering date.
# Perform spay or neutering.
# Document pickup date.
o Pickup:

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A.
B.
C.
# Collect full payment.
# Verify dog is picked up.
o A dog must be picked up no sooner than two days after spaying or neutering.
o A pop-up window must appear with an error message if the Pickup date is too soon.
o Only administrative staff must be able to add new adopters and dogs.
Question #:5 - (Exam Topic 4)
You need to manage contact duplicates for the administrative staff.
What should you do?
Create two duplicate detection rules and one duplicate detection job.
Create two duplicate detection rules and two duplicate detection jobs, and update duplicate detection
settings.
Create one duplicate detection rule and one duplicate detection job, and update duplicate detection
settings.
Answer: C
Question #:6 - (Exam Topic 4)
You need to enable the care staff to update a dog's weight.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list
of actions to the answer area and arrange them in the correct order.
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Answer:
Explanation
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Topic 3, Bellows College Case Study
Bellows College is a post-secondary school that wants to start a football team. The college uses Microsoft
Power Platform to manage its recruiting efforts. The registration team and assistants use model-driven apps.
The coaches use canvas apps on their mobile devices.
Prospects are considered underage if they are younger than 18 years old at the time of registration.
Environment
• Custom code is not allowed in the system.
• Server-side synchronization is configured for emails, appointments, contacts, and tasks.
• The database and file storage of Dataverse must be minimized to keep costs low.
Contact table
• Birthdate is a custom date and time field.
• Age at Registration is a calculated Held that displays the age of the prospect at the time of registration.
• Current Age is a calculated field that displays the age of the prospect based on the current date and time.
Evaluation Table
• The Evaluation table is a custom table used to track evaluation criteria.
• Evaluation records cannot be manually created.
• Users must not be able to continue until an evaluation record is created automatically for the prospect.
Consent table
• The consent forms completed by the parents are stored as records in the Consent table.
• Occasionally, a parent cannot complete the consent online and a paper copy must be printed. The signed
copy must be scanned and stored with the consent record.
team website
• The consent forms completed by the parents are stored as records in the Consent table.
• Occasionally, a parent cannot complete the consent online and a paper copy must be printed. The signed
copy must be scanned and stored with the consent record.
Requirements
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• The team website is created by using Power Pages.
• A starter layout template was used to create the site.
• The site consists of five pages:
o Home: A page open to everyone to view the announcements from the team,
o Schedule: A page open to everyone to view the tryout and game schedule, o Evaluations: A page that
displays tracking from the evaluation table.
Prospects are able to view their own information only.
o Forms: A page that displays the consent form,
o Contact Us: A page for anyone to submit questions and comments.
• Two web roles for authenticated users are created: Primary Contact User and Prospect User.
o All primary contacts and prospects are assigned to their respective roles.
Registration
• Parents and prospects are created as contacts and must be linked.
• The registration team must be able to rapidly create prospects without navigating away from the Parents
form. Only the First Name, Last Name, and Birthdate fields should be displayed for the team.
• Assistants must be able to update prospect information and add teams that the prospect has previously
played on to a subgrid.
Parent consent
• When a prospect is underage, a Primary Contact field will appear. The field must be populated before the
prospect record can be saved.
• A view named Underage Prospects that lists all underaged prospects is required.
• The Underage Prospects view must run once a week without requiring modifications to display correct
information.
• A consent email must meet the following requirements:
o be sent to the primary contact of each new underage prospect
o contain a link to the team website
o be automatically sent weekly and tracked to the contact record in Dataverse
o include the current date using the full month name, date, and year

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Evaluations
• Coaches rate prospects each day on a scale of 1-10 in three categories: endurance, coordination, and skill.
• The total of the three categories is displayed at the bottom of the form. If the total for the day is greater than
25, the number should appear green.
Question #:7 - (Exam Topic 3)
You need to create a filter for the Underage Prospects view.
How should you set up the expression for the filter? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation

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Question #:8 - (Exam Topic 3)
You need to create forms required for the registration team and assistants.
Which form types should you create? To answer, move the appropriate form types to the correct roles. You
may use each form type once, more than once, or not at all. You may need to move the split bar between
panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
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Topic 1, Alpine SKi House Case Study
Background
Alpine SKi House is a boutique mountain resort that offers year-round spa and outdoor activities such as
snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more
than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.
General
Booking at the resort have decreased. The company has decided to focus on creating a tailored, first-class
experience for guest. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the resort’s
existing FAQS
Communication
* Communication between staff members is primarily conducted through email and SMS text messages.
* Conversations between staff members and guest often lost.
* Conference calls are used for all group meeting
Event Registration
* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include
lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
* Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees
will attend the meeting
Check-in process
* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary
restrictions and select their activity preference. This can result in long wait times and crowding at the front
desk.
* For health and compliance reasons, guests must answer a series of questions with a yes or no answer during
check-in. The front desk will ask and record these answers for the resort's records.
Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-
inclusive weekend stay at the resort. The resort uses the business card information to send announcements
about promotions and upcoming events.
Resort policies and event inquiries
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* A guest can call or send an email to the event coordinator at the resort to get information about hotel
policies, snow conditions, or to pre-select their after-meeting event;
* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled
over the years. Many of the answers to the FAQ's are out of date.
General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to
develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution
created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
* a centrally managed communication solution
* a customer service solution
* a resort portal
* a chat solution
* a check-in solution
Communication
* Communication between team members must be centrally managed and unified in Microsoft Teams.
* When the company confirms an event they, must provide a list of guest's names and email addresses.
* You must send guests a welcome email that includes a unique registration number for authentication with
the resort's portal.
* Guests must receive a separate email to verify proof of ownership for their registration.
Event attendance
* Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-
select an after-meeting event
* Prior to the event, guests must be able to identify any personal dietary restrictions.
Check-in processes
* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-
in solution will use some data that is stored in Microsoft Excel.
* The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
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* The check-in solution must have a screen where the guest will select either yes or no to health and wellness
questions.
* Guests must physically interact with each answer before proceeding to the next screen. Guests must be able
to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
* Data must be entered in each screen before users move on to the next screen.
Marketing
* To eliminate the handling of business cards, the check-in solution must be able to translate the contents of
the business cards into Alpine Ski House's marketing system.
* The solution must not require any effort or manual entry from the guest to prevent any mistyped information
and to make it more appealing to the guest to participate.
Hotel policies and event inquiries
The portal must allow the guest to ask questions about hotel policies, event information, weather reports, and
current weather condition at the resort.
Chat solution
The chat solution must specifically address the following key words. No additional key words will be added
until a later implementation phase:
* Snow reports
* Weather conditions
* Start time
* End time
* Event date
* Outdoor activities
* Indoor activities
* Most popular
The chat solution must be available always and not require staff to answer all of the questions. If a question
does require a staff member's attention, the solution must determine which staff member is best to assist the
customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data
from the website should not be required. If quests ask about topics that are not listed in the FAQ, the chat
solution must identify the issue and escalate to a staff member.

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Team members must be able to ask their own questions through a centrally managed communication solution
instead of using the guest portal. Team members must be able to access the same FAQ across multiple
solutions.
Issue
Guest1 inquires about snow conditions several times each day of their stay.
Question #:9 - (Exam Topic 1)
A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions
will be like during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

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Explanation
Box 1: Load the extracted topic into a variable
Power Virtual Agents uses entities to understand and identify a specific type of information from a user's
responses. When saving the identified information to a variable, a variable type will be associated with it. The
variable type is analogous with the entity.
In Power Virtual Agents, a topic defines a how a bot conversation plays out.
A topic has trigger phrases – these are phrases, keywords, or questions that a user is likely to type that is
related to a specific issue – and conversation nodes – these are what you use to define how a bot should
respond and what it should do.
Box 2: Create a custom entity
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a
bot that serves a specific purpose, you'll need to teach the bot's language understanding model some domain-
specific knowledge.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
Question #:10 - (Exam Topic 1)
You need to embed the check-in solution into the communication solution. To answer, select the appropriate
options in the answer area.
NOTE: Each correct selection is worth one point.
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Answer:
Explanation
Box 1: Power Apps Web Studio
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Scenario: The check-in solution must continue to function if there are internet issues. If the self-service kiosks
are not available, staff must be able to use the check-in solution from within their communication solution.
PowerApps Studio is a browser application used to edit your apps. PowerApps Studio includes a drag-and-
drop canvas in the center of the screen and a screen or object list pane on the left. Properties, Rules, and
Advanced Properties for selected screens or controls are displayed in the right pane.
Box 2: in a tab
You can customize the Teams experience by adding Power Apps canvas apps to your channels in Teams
using the PowerApps tab.

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