2016 U PS® R ATE and SERV ICE GU IDE
Daily Rates
Updated July 11, 2016
Stay on top of the latest UPS news, announcements
and critical updates via e-mail at ups.com/subscribe.
Essential Contacts
Support
UPS Customer Service
ups.com®
1-800-PICK-UPS®
1-800-877-1548 En Español
1-800-782-7892 International
1-800-811-1648 Billing
1-800-554-9964 Hazardous Materials
1-800-833-0056 Hearing Impaired – TTY/TDD
customer.service@ups.com
International Shipping
ups.com/international
1-800-782-7892
Zone Charts
View or download at ups.com/rates
WorldShip® Technical Support
ups.com/worldshipsupport
1-888-553-1118
UPS Package Design and Test Lab
1-877-877-7229
UPS CampusShip® Support
Help Desk: 1-877-289-6418 (United States)
Eform: ups.com/eform
Help Desk Listing for other Countries:
campusship.ups.com/techsupport
UPS® Ground Time in Transit
ups.com/maps
Freight Services
UPS offers multiple options for shipments over 150 pounds. For more information on these services, go to pages 4-6.
Air Freight Services
ups-scs.com/airfreight
1-800-443-6379
Ocean Freight Services
ups-scs.com
1-800-443-6379
UPS Express Critical®
upsexpresscritical.com
1-800-714-8779
UPS Freight® – LTL and Truckload
ltl.upsfreight.com
1-800-333-7400 (LTL)
1-888-682-4652 (TL)
UPS Trade Direct®
ups.com/tradedirect
1-800-742-5727
UPS Worldwide Express Freight®
ups.com/worldwideexpressfreight
1-800-782-7892
UPS Worldwide ExpeditedTM Ground Freight
ups-scs.com
1-800-443-6379
UPS Solutions
Visit ups.com/solutions to view the full portfolio of UPS services.
The UPS Store®
theupsstore.com
1-858-455-8800
UPS Capital®
upscapital.com
1-877-263-8772
UPS Mail Innovations®
upsmailinnovations.com
1-800-500-2224
UPS Supply Chain Solutions®
ups-scs.com
1-800-742-5727
How To Use This Guide
Find what you need to ship your packages – from services and rates to packaging and payment – in the
following pages. For your convenience, the UPS® Rate and Service Guide is divided into five sections
that cover each of the primary steps involved in preparing and processing a shipment. At the beginning
of each section, further detail as to what is covered in that section is provided.
Section 1
Choosing a serviCe
Pages 3-9
Determine the service that best meets your needs for domestic, export and
import shipping. Also, learn about certain service restrictions that may apply.
Section 2
PreParing a shiPMenT
Pages 10-24
Information about how you package a shipment, determine the rate and get
the shipment to UPS is provided.
Section 3
DeTerMining The raTe
Pages 25-132
Determine the rates and zones for domestic, export and import shipments.
Also, learn about value-added services that are available.
Section 4
TraCking anD PayMenT
Pages 133-138
Convenient and up-to-the-minute ways to track shipments are reviewed,
as well as an explanation of the UPS invoice, its presentation and various
billing and payment options.
Section 5
UPs® TariFF/TerMs anD ConDiTions
oF serviCe – UniTeD sTaTes
Pages 139-170
Essential information is provided regarding the general terms and conditions
of service governing UPS and its affiliates in the transportation of packages
and UPS Worldwide Express Freight® pallets in the United States.
ups.com® 1-800-PICK-UPS®
2
Table of Contents
In this UPS Rate and Service Guide, you will find the combined 2016 UPS Package Daily and Standard List Rates for the 48 contiguous
states, referred to as “Daily Rates,” effective July 11, 2016 (unless otherwise noted). Daily Rates apply to UPS account holders who
received Daily Rates prior to July 11, 2016, to shippers who establish a six-digit UPS account on or after July 11, 2016, or as UPS
may otherwise agree in writing. You will also find service and rate information for UPS freight services including Air Freight and
Less-Than-Truckload. The most current version of this Guide can be downloaded at ups.com/rates.
Choosing a Service
UPS® Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preparing a Shipment
Special Packaging Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Packaging Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Determine the Weight and Size. . . . . . . . . . . . . . . . . . . . . . . 16
Shipping Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Pickup and Drop-off Availability. . . . . . . . . . . . . . . . . . . . . . 23
Determining the Rate
Determine the Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Determine the Rate and Zone . . . . . . . . . . . . . . . . . . . . . . . . 27
West and East State Classifications . . . . . . . . . . . . . . . . . . . 28
Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Canada Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
UPS® Standard Zone Chart (to Mexico) . . . . . . . . . . . . . . . 38
Import. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
UPS 3 Day Select® and
UPS Standard Zone Chart (from Canada) . . . . . . . . . . . . 42
UPS Standard Zone Chart (from Mexico). . . . . . . . . . . . . . 43
Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
UPS Next Day Air® Early. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
UPS Next Day Air®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
UPS Next Day Air Saver® . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
UPS 2nd Day Air A.M.® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
UPS 2nd Day Air® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
UPS 3 Day Select®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
UPS® Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
UPS Next Day Air® Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
UPS 2nd Day Air® Freight. . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
UPS 3 Day Freight® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
UPS Next Day Air® Freight NGS. . . . . . . . . . . . . . . . . . . . . . . 73
UPS 2nd Day Air® Freight NGS . . . . . . . . . . . . . . . . . . . . . . . 73
UPS 3 Day Freight® NGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Shipment Pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
UPS Worldwide Express Plus®. . . . . . . . . . . . . . . . . . . . . . . . 75
UPS Worldwide Express® . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
UPS Worldwide Express Freight® . . . . . . . . . . . . . . . . . . . . . 78
Determining the Rate (continued)
Export (continued)
UPS Worldwide Saver®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
UPS Worldwide Expedited® . . . . . . . . . . . . . . . . . . . . . . . . . . 82
UPS® Standard
To Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
To Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Shipment Pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
UPS Worldwide Express Plus . . . . . . . . . . . . . . . . . . . . . . . . . 92
UPS Worldwide Express NA1® . . . . . . . . . . . . . . . . . . . . . . . . 92
UPS Worldwide Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
UPS Worldwide Express Freight . . . . . . . . . . . . . . . . . . . . . . 95
UPS Worldwide Saver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
UPS Worldwide Expedited . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
UPS 3 Day Select® from Canada . . . . . . . . . . . . . . . . . . . . . 102
UPS® Standard
From Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
From Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Value-Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
UPS Returns® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Air Freight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
UPS Freight® LTL (Less-Than-Truckload) . . . . . . . . . . . . . . 124
UPS Worldwide ExpeditedTM Ground Freight. . . . . . . . . . . 126
Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Air Freight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
UPS Freight LTL (Less-Than-Truckload) . . . . . . . . . . . . . . . 125
UPS Worldwide Expedited Ground Freight . . . . . . . . . . . . 127
Customs Brokerage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Tracking and Payment
Track Your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Reviewing Your Invoice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
UPS Tariff/Terms and Conditions
of Service – United States
Table of Contents for UPS Tariff/Terms
and Conditions of Service – United States. . . . . . . . . . . . .140
UPS Tariff/Terms and Conditions of Service –
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
2016 Updates
Updates to this guide are as follows:
January
2
n Third Party Billing Service

Service description has been updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 116
January
6
n Third Party Billing Service

Service description has been updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 116
n UPS® Tariff/Terms and Conditions of Service – United States

The UPS Tariff/Terms and Conditions of Service – United States have been updated . . . . . . page 140
February
12
n Residential Surcharge

The UPS Ground with Freight Pricing rate has changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 119
June
6
n Other Charges

The measurement that determines whether the Additional Handling charge will be applied
to UPS® Ground, UPS Ground with Freight Pricing and UPS Hundredweight Service® for
UPS Ground services has changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 117
n UPS Tariff/Terms and Conditions of Service – United States

The UPS Tariff/Terms and Conditions of Service – United States have been updated . . . . . . page 140
July
11
n UPS Worldwide Express®

– Now servicing to 117 countries and territories .

– Service has been added for export shipments to Albania, American Samoa, Andorra,
Armenia, Belarus, Bhutan, Brunei, Cambodia, Costa Rica, Cyprus, Dominican Republic,
Fiji, Georgia, Kosovo, Kyrgyzstan, Laos, Maldives, Malta, Micronesia, Moldova,
Myanmar, Nepal, New Caledonia, Papua New Guinea, Saipan, Samoa, Solomon Islands,
Tahiti, Vanuatu and Wallis and Futuna Islands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pages 29-32

– Service has been added for import shipments from Kosovo . . . . . . . . . . . . . . . . . . . . . . . . . . . page 40
n UPS Worldwide Express Freight®

– Now servicing from/to more than 60 countries and territories .

– Service has been added for export shipments to Bahrain, Bangladesh, Kuwait,
Malta, Morocco, Pakistan, Qatar, Sri Lanka and Tunisia . . . . . . . . . . . . . . . . . . . . . . . . . . . pages 29-32

– Service has been added for import shipments from Bangladesh, Malta, Morocco,
Pakistan, Qatar, Sri Lanka and Tunisia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pages 39-41
n UPS Worldwide Zone Chart for Imports

Packages cannot be shipped from Central African Republic and Equatorial Guinea . . . . . . page 39
n UPS Worldwide Express® Plus

Service has been added for import shipments from Kosovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 40
n UPS Worldwide Saver®

Service has been added for import shipments from Kosovo and Maldives . . . . . . . . . . . . . . . . . page 40
n UPS Worldwide Expedited®
Service has been added for import shipments from Maldives and Morocco . . . . . . . . . . . . . . . page 40
n Value-Added Services

Saturday Pickup and Delivery service descriptions have changed . . . . . . . . . . . . . . . . . . page 114, 116
n UPS Tariff/Terms and Conditions of Service – United States

The UPS Tariff/Terms and Conditions of Service – United States have been updated . . . . . . page 140
How To Use This Guide
Section 1
Choosing a serviCe
Determine the service that best meets your needs for domestic, export and import shipping.
Also, learn about certain service restrictions that may apply.
n Overview of UPS® services.
Pages 4-6
n Review service restrictions for domestic, export and import shipments.
Pages 7-9
Section 2 PreParing a SHiPMenT
PageS 10-24
Section 3 DeTerMining THe raTe
PageS 25-132
Section 4 TraCKing anD PaYMenT
PageS 133-138
Section 5 UPS TariFF/TerMS anD COnDiTiOnS OF SerViCe – UniTeD STaTeS
PageS 139-170
4
ups.com® 1-800-PICK-UPS®
Same
Day
1
Day
2
Days
3
Days
Within
5 Days

Page
UPS Express Critical®
●
*
UPS Next Day Air® Early
●
44
UPS Next Day Air®
●
48
UPS Next Day Air Saver®
●
52
UPS 2nd Day Air A.M.®
●
56
UPS 2nd Day Air®
●
60
UPS 3 Day Select®
●
64
UPS® Ground
●
68
UPS Ground with Freight Pricing
●
6
UPS® Services
Same
Day
1
Day
2
Days
Within
3-4 Days

Page
UPS Express Critical
●
*
UPS Next Day Air® Freight
●
72
UPS Next Day Air® Freight NGS
●
73
UPS 2nd Day Air® Freight
●
72
UPS 2nd Day Air® Freight NGS
●
73
UPS 3 Day Freight®
●
72
UPS 3 Day Freight® NGS
●
73
United States Only – Package
United States, Canada and Puerto Rico – Air Freight
2-3
Days
2-5
Days
Day-
Definite
Page
UPS Worldwide ExpeditedTM
Air Freight
●
**
UPS Worldwide ExpeditedTM
Ground Freight
●
**
UPS Worldwide ExpeditedTM
Truckload
●
**
UPS® Standard LTL
●
***
UPS® Standard Truckload
●
***
*Visit upsexpresscritical.com or call 1-800-714-8779 for rates and information.
** Available January 2, 2016. Delivery is guaranteed when UPS is the customs broker.
Call 1-800-443-6379 for rates and additional information.
*** Available January 2, 2016. Call 1-800-333-7400 for UPS Standard LTL or 1-888-682-4652
for UPS Standard Truckload rates and additional information.
Notes:
– Some shipments to and from certain locations may require additional time in transit.
For guarantee details, service availability and time commitments, visit ups.com® or call
1-800-PICK-UPS® for package and ups-scs.com/terms or 1-800-443-6379 for Air Freight
and UPS Worldwide Expedited Ground Freight.
– Visit compass.ups.com/ups-holiday-calendar for time in transit changes effective during
the holiday season.
Between the U.S. and Mexico – Freight
UPS Services 5
ups.com® 1-800-PICK-UPS®
Best
Available
Flight
1-3
Days
2-5
Days
Within
3 Days
3-5
Days
Day-
Definite
Export
Page
Import
Page
UPS Express Critical®
●
*
*
UPS Worldwide Express Plus®
●
75
92
UPS Worldwide Express NA1®
●
N/A
92
UPS Worldwide Express®
●
75
92
UPS Worldwide Express Freight®
●
78
95
UPS Worldwide Saver®
●
79
96
UPS Worldwide Expedited®
●
82
99
UPS 3 Day Select® from Canada
●
N/A
102
UPS® Standard to/from Canada
●
85
103
UPS® Standard to/from Mexico
●
88
105
UPS Air Freight Direct®
●
**
**
UPS Air Freight Consolidated®
●
**
**
UPS® Services
C
hoosing a Service
International Destinations – Export and Import Package and Freight
Global – Ocean Freight
Full-Container Load (FCL)
NVOCC Service
Multiple sailings weekly
• Dedicated service in all major global ports and markets
• Door-to-door service available; customs clearance optional
Less-Than-Container Load (LCL)
NVOCC Service
Weekly fixed-day sailings
• Service in all major global ports and markets
• Customs clearance optional
UPS Preferred® Multimodal
Freight Services***
Better balance of speed and cost via:
• UPS Preferred LCL to North America
• UPS Preferred FCL and LCL from China to Europe
• UPS Preferred Sea/Air from Asia
Ocean Freight Forwarding
Carrier booking, document processing, load coordination
and container yard management
Project Cargo Management
Specialized multimodal transport for breakbulk
with document processing
• Service in all major global ports and markets
• Customized single-project solutions
• Charter vehicles/vessels available
*Visit upsexpresscritical.com or call 1-800-714-8779 for rates and information.
**Call 1-800-443-6379 for rates and additional information.
***UPS Preferred Multimodal Freight Services subject to applicable tariff rules.
Notes:
– Some shipments to and from certain locations may require additional time in transit. For guarantee
details, service availability and time commitments, visit ups.com® or call 1-800-PICK-UPS® for
package and ups-scs.com/terms or 1-800-443-6379 for Air Freight.
– Visit compass.ups.com/ups-holiday-calendar for time in transit changes effective during the holiday season.
– Ocean Freight services are provided pursuant to the “UPS Supply Chain Solutions® (Ocean Freight
Forwarding) Terms and Conditions” and the “Non-Vessel Operating Common Carrier (NVOCC) Terms
and Conditions,” each available at ups-scs.com/terms. Services listed above are available in most
major markets. Please refer to the Terms and Conditions for more details.
ups.com® 1-800-PICK-UPS®
6
UPS® Services
Service
Delivered By
Destinations
Other Information
UPS FREIGHT® LTL (LESS-THAN-TRUCKLOAD)
LTL
– End of scheduled business day
– Backed by day-definite, on-time guarantee at no
additional charge in the 48 contiguous states,
and to and from Canada
– All 50 states, Canada,
Mexico, Puerto Rico,
U.S. Virgin Islands
and Guam
– Regional, interregional and long-haul LTL services
– More than 45,000 one- and two-day lanes nationwide
– No Fee Guarantee applies to current UPS Freight Tariff
customers only
LTL Guaranteed
– End of scheduled business day
– Direct service points in
the 48 contiguous states
and Canada
– Guaranteed service available for customers with
contracts and/or pricing other than the current
UPS Freight Tariff
LTL Guaranteed A.M.
– 12:00 p.m. of scheduled business day
– Select destination points
in the 48 contiguous states
– Guaranteed service with up-charge applied to existing
LTL pricing provisions
LTL Urgent
– Guaranteed capabilities for ship ments that require
faster delivery than standard LTL service or specific
time-definite delivery
– All 50 states, Canada,
Mexico, Puerto Rico, U.S.
Virgin Islands and Guam
– Customized solutions for unique LTL trans portation needs
– Call 1-800-644-0900 for rates and to schedule service
UPS FREIGHT®
TRUCKLOAD
Dedicated
Contract Carriage
– Secure the capacity and rigorous service levels of your own customized private fleet with the peace of mind and operational efficiencies
of being managed by experts at UPS with exclusive use of dedicated equipment, drivers, systems and management domiciled on-site.
– Highly customized and engineered dedicated fleet solutions to meet unique client needs for automotive parts, retail, perishables, medical
and any industry where rigorous delivery service levels are required.
– Send an e-mail to dedicatedtruckload@ups.com to request information.
Truckload and
Intermodal
– Truckload specialists provide a single point of contact and personalized service to advise the best way to move your heavy freight shipments
by working with our network of thousands of quality truckload carriers or finding capacity using our rail intermodal network or backhauls
on UPS LTL and TL assets.
• Standard dry van (53 foot trailer) • Temperature Controlled • Flatbed • Rail Intermodal
• Special projects • Specialized equipment • LTL Volume Pricing • Warehouse moves
– For heavy freight moves within the 48 contiguous states, and to and from Canada and Mexico
– Call 1-888-682-4652 or send an e-mail to truckload@ups.com to request a quote or schedule service
ADDITIONAL UPS FREIGHT SERVICES
Trade Show Services Our Trade Show specialists help you select package and freight shipping solutions for your exhibit and supporting materials to and from the show:
– Advance warehousing, round-the-clock tracking and on-time performance guarantee* provide peace of mind for your trade show shipping
– On-site UPS Trade Show representatives to assist with return shipping needs
– Customs Brokerage and Air Freight services available when exhibiting internationally
– Call 1-800-988-9889 to speak to a trade show specialist about your show
Temperature
Protection Services
– Seasonal protection (October through April) for commodities with a freeze point of 32 degrees Fahrenheit or lower
– Refrigerated unit service available in select markets
– Call 1-800-644-0900 for fees and more information
Consolidation
and Distribution
– Consolidate shipments from multiple origins; distribute from one origin to multiple destinations
– Call 1-866-598-5814 for fees and more information
MULTIPLE-PACKAGE SHIPMENTS
These offerings are ideal for multiple-package shipments where a pallet is not required. Each package has its own shipping label and unique tracking number.
UPS Ground with
Freight Pricing
– Guaranteed day-definite UPS® Ground delivery within one to five business days in the 48 contiguous states.
– With UPS Ground with Freight Pricing, customers have the ability to rate and ship UPS Ground service using LTL shipment characteristics,
such as Freight Class. Visit ups.com/gfp for more information about shipment eligibility and rates.
UPS Hundredweight
Service®
– Contractual service for shipments with two or more packages going to the same destination on the same business day and having a minimum
shipment weight of 100 pounds for Air Services and 200 pounds for UPS Ground.
– Available with UPS Next Day Air®, UPS Next Day Air Saver®, UPS 2nd Day Air A.M.®, UPS 2nd Day Air®, UPS 3 Day Select® and UPS Ground.
– Guaranteed day-definite delivery within one to five business days in all 50 states and Puerto Rico.
*For inbound trade show shipments only..
Notes:
– Contact 1-800-333-7400 for all your UPS Freight LTL (Less-Than-Truckload) needs.
– UPS Freight Services are governed by Rules and Charges Tariffs for Truckload and Less-Than-Truckload transportation. For full details and updates,
refer to upsfreight.com/tariff.
– Visit compass.ups.com/ups-holiday-calendar for time in transit changes effective during the holiday season.
C
hoosing a Service
ups.com® 1-800-PICK-UPS®
Service Restrictions 7
Hazardous Materials and International Dangerous Goods
Notes:
– UPS Worldwide
Express Freight®
is included unless
otherwise noted.
– Hazardous Materials
are not accepted for
transportation using
UPS Ground with
Freight Pricing service
or UPS Worldwide
Expedited™ Ground
Freight.
– For shipping
Dangerous Goods
and Hazardous
Materials via Air
Freight, refer to the
“UPS Air Freight Terms
and Conditions of
Contract for UPS Air
Freight Services in the
United States, Canada
and International” at
ups-scs.com/terms or
call 1-800-443-6379
for more information.
– UPS Freight® Services
are governed by Rules
and Charges Tariffs
for Truckload and
Less-Than-Truckload
transportation. For
full details and
updates, refer to
upsfreight.com/tariff.
– For additional service
restrictions, refer to
the “UPS Tariff/Terms
and Conditions of
Service – United
States” beginning
on page 140.
PACKAGE
Service Restrictions
Domestic, Export and Import
UPS will accept domestic Air Dangerous
Goods ship ments prepared under D.O.T.
49 C.F.R. or the Interna tional Air
Transport Association (IATA) regulation
sets. The domestic Hazardous Materials
and Inter national Dangerous Goods
function ality is integrated into the
current version of WorldShip®. Contact
the Hazardous Materials Support
Center at 1-800-554-9964 for more
information.
Select Hazardous Materials, as defined
and regulated under Title 49 of the
Code of Federal Regulations (49 C.F.R.),
and Dangerous Goods, as defined
under the International Civil Aviation
Organization (ICAO) and published in
the IATA Dangerous Goods Regulations,
are accepted for trans portation only
as a contractual service domestically
within and between all 50 states and
Puerto Rico, and inter nationally within
or between defined service areas.
Setting Up Service for Hazardous
Materials and Dangerous Goods
To receive Hazardous Materials or
Dangerous Goods service, including
UPS® Standard to Canada, the shipper
must have a Scheduled Pickup account
and agree to the provi sions set forth
in the online UPS Dangerous Goods
Agreement Checklist or an approved
prior domestic or inter national
agreement, or have these same
provisions incor porated into their
existing customized contract.
Location Restrictions for
Ground and Air Services
UPS does not accept hazardous mate-
rials, including Consumer Commodities,
Other Regu lated Materials for Domestic
Transport Only (ORM-D), Limited Quan-
tities and combustibles, via UPS® Ground
service to and from Alaska; Hawaii;
Puerto Rico; Avalon, CA; Catalina Island,
CA; Beaver Island, MI; Mackinac Island,
MI (winter only); The Bass Islands, OH;
Kelleys Island, OH; and San Juan Islands,
WA. Many products that are not
regulated or do not require shipping
papers via UPS Ground are fully regu-
lated when transported via aircraft.
Hazardous Materials are accepted
for transporta tion via UPS Air Services
to and from Alaska, Hawaii, Puerto
Rico and Catalina Island only in
passenger air craft quantities (some
class 9 excep tions are listed in the
UPS Chemical Table) and pre pared
accord ing to the require ments set
forth in either Title 49 of the Code
of Federal Regulations (49 C.F.R.) or in
the IATA regulations and the UPS Guide
for Shipping Ground and Air Hazardous
Materials at ups.com/hazmat.
UPS 3 Day Select®
When preparing Hazardous Materials
packages for UPS 3 Day Select, pack-
ages must be prepared in accord ance
with the applicable air regulations.
Many products that are not regulated
or do not require shipping papers via
UPS Ground are fully regulated when
transported via aircraft. Hazardous
Materials are accepted for transporta tion
in UPS 3 Day Select only in passenger
aircraft quantities (some class 9 excep-
tions are listed in the UPS Chemical
Table) prepared according to the
requirements set forth in either Title
49 of the Code of Federal Regu la tions
(49 C.F.R.) or in the IATA regulations
and the UPS Guide for Shipping
Ground and Air Hazardous Materials,
available at ups.com/hazmat.
Other Regulated Materials (ORM-D)/
Limited Quantities (Ltd Qty)
Other Regulated Materials (ORM-D)
and Limited Quantity (Ltd Qty) ship-
ments prepared under HM-215K are
accepted for transportation with out
Hazardous Materials shipping papers
and without a contract, only within
the 48 contiguous states via UPS
Ground, UPS Ground with Freight
Pricing and UPS Hundredweight
Service® for UPS Ground shipments,
and via UPS Standard to Canada
and UPS Ground Intra-Alaska and
Intra-Oahu services, when properly
classified, packaged and marked,
provided the shipper has reviewed
the service restrictions with a UPS
representative.
UPS Ground, UPS Ground with Freight
Pricing and UPS Hundredweight Service
for UPS Ground shipments are not
available for ORM-D/Limited Quantity
shipments to and from Avalon, CA;
Catalina Island, CA; Beaver Island, MI;
Mackinac Island, MI (winter only); The
Bass Islands, OH; Kelleys Island, OH;
and San Juan Islands, WA.
Ltd Qty (HM-215K) pack ages shipped
via UPS domestic Air Services and
UPS 3 Day Select within the U.S. and
Puerto Rico, and Consumer Com modity
and Ltd Qty shipments to International
Dangerous Goods (IDG) desti nations,
are accepted for trans porta tion on a
con tractual basis only.
UPS Express Critical®
UPS Express Critical accepts Hazardous
Materials and International Dangerous
Goods shipments via ground transpor-
tation or air charter service only (certain
restrictions apply).
Dry Ice
UPS accepts most non-Dangerous Goods
shipments containing dry ice within
the U.S. without requiring the shipper
to enter into the UPS Dangerous Goods
Agree ment. Refer to page 117 for
more infor mation. International dry ice
shipping is available on a contractual
basis only.
International Dangerous Goods (IDG)
UPS accepts International Dangerous
Goods on a contract basis only. The
UPS Guide for Shipping International
Dangerous Goods should always be
used in conjunction with the most
current IATA Dangerous Goods
Regulations. UPS only transports
Dangerous Goods to and from IDG
countries. The Dangerous Goods
Service handling charge applies to
all packages and palletized shipments
that require a “Shipper’s Declaration
for Dangerous Goods.” Refer to
page 118 for fees.
8
ups.com® 1-800-PICK-UPS®
PACKAGE
Service Restrictions
Domestic, Export and Import
Prohibited and Restricted Goods
Notes:
–  UPS Worldwide 
Express Freight
is included unless
otherwise noted.
– For Air Freight or
UPS Worldwide 
ExpeditedTM Ground
Freight service
restrictions refer to
ups-scs.com/terms.
– UPS Freight® Services
are governed by Rules
and Charges Tariffs
for Truckload and
Less-Than-Truckload
transportation. For
full details and
updates, refer to
upsfreight.com/tariff.
– For additional service
restrictions, refer
to the ”UPS Tariff/
Terms and Conditions
of Service – United
States” beginning
on page 140.
Alcoholic Beverages
Packages containing alcoholic bever ages
(beer, wine or spirits) are accepted for
transportation only on a contractual
basis. Shippers must be licensed and
authorized under applicable law to ship
alcoholic beverages. UPS does not
accept packages containing beer
or spirits for delivery to consumers.
Alcoholic beverages are accepted for
transportation only to certain states.
To receive service for packages con tain -
ing alcoholic beverages, the shipper
must enter into, and agree to, the
pro visions set forth in the approved
UPS agree ment for the trans portation
of alcoholic beverages shipments.
Except for UPS Delivery Intercept®
requests, requests to deliver to an
alternate address ship ments containing
alcoholic beverages are not available.
C.O.D.
Collect on Delivery (C.O.D.) service is
not available for UPS Express Critical®
or international services except for U.S.
imports from Canada. C.O.D. service
is not available for UPS Worldwide 
Express Freight®. C.O.D. service is also
not available when using a UPS 3 Day 
Select® or a UPS® Ground ship ping
document.
Firearms, Ammunition and Weapons
Firearms, ammunition and weapons
(including inert and replica explosive
weapons) will be accepted for trans -
portation only according to the
“UPS Tariff/Terms and Conditions
of Service – United States” beginning
on page 140.
Jewelry
International jewelry shipments are 
subject to maximum value restrictions 
that vary by destination as set forth
at ups.com/jewelry.
Maximum Length
The maximum length per domestic,
export or import package is 108 inches.
There are no maximum length restric-
tions for UPS Express Critical.
Maximum Size
The maximum size per domestic,
export or import package is 165 inches
in length and girth [(2 x width) +
(2 x height)] com bined. For irregularly
shaped pack ages, refer to page 17 for
instruc tions. UPS Worldwide Express 
Freight pallets are subject to maxi-
mum size restrictions (which vary by
origin and desti nation) as set forth at
ups.com/media/en/wwef_max_dim.
pdf. Prior approval is required to ship
UPS Worldwide Express Freight ship -
ments exceeding maximum size
or weight restrictions. There are
no maximum size restrictions
for UPS Express Critical.
Maximum Declared Values
Shippers are prohibited from shipping,
and UPS does not accept for transpor-
tation, packages having a value of
more than $50,000.00 except for a
package eligible for the Enhanced
Maximum Declared Value of $70,000.00 
per package, as set forth in the
“UPS Tariff/Terms and Conditions
of Service – United States” beginning
on page 140. A package is eligible
only if it is a domestic UPS Next
Day Air® delivery service shipment,
is tendered pursuant to shipper’s
scheduled pickup service, is processed
for shipment using a UPS Shipping
System (declarations of value on paper
source documents are not eligible),
and does not contain hazardous
materials or a perishable commodity.
For UPS Worldwide Express Freight, 
UPS does not accept for trans por ta tion
pallets having a value of more than
$100,000.00 per pallet.
Additionally, more restrictive value
limits apply for certain packages
and pallets.
Refer to the “UPS Tariff/Terms and
Conditions of Service – United States”
beginning on page 140 for more
information on maximum allow able
values and liability limitations.
Maximum Weight
For domestic package shipments, the
maximum actual weight per package
is 150 pounds. For international ship -
ments, the maximum weight of a
package may vary by desti nation or
origin. UPS Worldwide Express Freight 
pallets are subject to maximum 
weight restrictions (which vary by
origin and destination) as set forth
at ups.com/media/en/wwef_max_
dim.pdf. Prior approval is required to
ship UPS Worldwide Express Freight 
shipments exceeding maximum size
or weight restrictions. There are no
maxi mum weight restrictions for
UPS Express Critical. Call the UPS
International Customer Service Center
at 1-800-782-7892 for more information.
Maximum Weight for a Hazardous
Materials and International
Dangerous Goods Package
The maximum weight for a Hazardous
Materials and International Dangerous
Goods package is 70 pounds, unless 
further restricted by the regulations
set forth in 49 C.F.R. or IATA regulations.
Maximum weight for a non-Hazardous
Materials package shipment containing
dry ice is 150 pounds. Consult the
UPS Guide for Shipping Ground and Air
Hazardous Materials at ups.com/hazmat
or call the Hazardous Materials Support
Center at 1-800-554-9964 for more
information.
C
hoosing a Service
ups.com® 1-800-PICK-UPS®
Service Restrictions 9
Notes:
–  UPS Worldwide 
Express Freight®
is included unless
otherwise noted.
– For Air Freight or
UPS Worldwide 
ExpeditedTM Ground
Freight service
restrictions refer to
ups-scs.com/terms.
– UPS Freight® Services
are governed by Rules
and Charges Tariffs
for Truckload and
Less-Than-Truckload
transportation. For
full details and
updates, refer to
upsfreight.com/tariff.
– For additional service
restrictions, refer to
“UPS Tariff/Terms
and Conditions of
Service – United
States” beginning
on page 140.
* Select live animals
may be shipped
only pursuant to
the restric tions and
conditions set forth
at ups.com/animals.
* * Limited shipping of
personal effects is
avail able at The UPS
Store and any UPS
Customer Center.
Service Restrictions
Domestic, Export and Import
PACKAGE
Prohibited and Restricted Goods (continued)
Restricted and Prohibited
Articles (Export and Import)
It is the shipper’s responsibility to
com ply with current government
regu lations or laws applicable in
each country.
Shipments are subject to inspection 
and possible delay by customs officials
or representatives of other govern-
ment agencies. Certain countries have
additional prohibited or restricted
articles. For more information, call the
UPS International Customer Service
Center at 1-800-782-7892.
The following items are restricted for
international shipping. They may be
shipped into the U.S., and to countries
outside the U.S., only where service
is allowed on a contractual basis:
– Alcoholic beverages
– Animal products, non-domesticated
(e.g., mother of pearl inlay, snakeskin
watch bands)
– Articles of high/unusual value
– Biological substances, Category B and
exempt human or animal specimens
– Dangerous goods
– Electronic cigarettes
– Firearms and weapons (including
inert and replica explosive weapons)
– Furs
– Gold or other precious metals
– Live animals*
– Perishables
– Personal effects**
– Plants
– Seeds
– Tobacco
The following items are not accepted
for transportation by UPS into the U.S.
or to countries outside the U.S.:
– Ammunition (except as expressly
provided in the “UPS Tariff/Terms
and Conditions of Service – United
States” beginning on page 140)
– Bank bills, notes or currency
(other than coin)
– Corpses, cremated or disinterred
remains
– Fireworks
– Hazardous waste
– Industrial diamonds
– Ivory
–  Marijuana, including marijuana 
intended for medicinal use
– Postage stamps
– Shark fins
– Shipments prohibited by law
Tobacco
Shipments containing tobacco or tobacco
products, as those terms are variously
defined under applicable state law
(“Tobacco Product Shipments”), are
accepted for transportation only from
shippers who are licensed and author-
ized to ship tobacco and tobacco
products pursuant to applicable laws.
Tobacco Product Shipments shipped
to a consumer will only be accepted
for transportation as a contractual
service. However, because UPS prohibits
shipments of cigarettes to consumers
under any circumstances, UPS does
not offer a contractual service for the
delivery of cigarettes to consumers.
To receive service for Tobacco Product
Shipments shipped to a consumer,
the shipper must sign and agree to
the provisions set forth in an approved
UPS agreement for the transportation
of tobacco products. For all other
service for Tobacco Product Shipments,
the consignee must be licensed and
authorized to receive tobacco or tobacco
products pursuant to all applicable
federal, state, provincial or local laws
or regulations and the shipment must
conform to the terms, conditions,
restrictions and prohibitions set forth
at ups.com/tobacco at the time of
shipping. It is the responsibility of the
shipper to ensure that a shipment
tendered to UPS, including a Tobacco
Product Shipment, does not violate
any federal, state, provincial or local
laws or regulations applicable to the
shipment. All shipments, including
shipments containing tobacco products,
will be accepted for trans portation
only according to the “UPS Tariff/
Terms and Conditions of Service –
United States” beginning on page 140.
Tobacco products may not be shipped
from a UPS Drop Box, UPS Customer
Center, UPS Alliance Locations (Office
Depot® and Staples®), locations of
The UPS Store®, any UPS Author ized
Ship ping Outlet or UPS Access PointTM
location. Please call 1-800-PICK-UPS®
for more information.
UPS Returns®
UPS Returns Services are not provided
via UPS Next Day Air Saver® or UPS
2nd Day Air A.M.® services. Hazardous
Materials or Dangerous Goods pack-
ages, pallets requir ing shipping papers
and pack ages containing firearms
cannot be retrieved via UPS Returns
Services. Biological sub stances and
dry ice can be retrieved via UPS
Returns Services. No other restricted
or prohibited articles may be retrieved
with UPS Returns Services. Refer
to page 158 for value limits on UPS
Returns Services ship ments. Multiple-
piece shipments are not available for
UPS Returns Services shipped within
the 50 states and Puerto Rico.
How To Use This Guide
Section 1 CHOOSING A SERVICE
PAGES 3-9
Section 2
PREPARING A SHIPMENT
Information about how you package a shipment, determine the rate and get
the shipment to UPS are provided.
n Review tips for special packaging.
Pages 11-15
n Determine the weight and size.
Pages 16-20
n Select automated or manual processing options, including online shipping
Pages 21-22
solutions, shipping documents and the UPS Waybill.
n Arrange for a UPS pickup or drop-off at a variety of locations that accept
Pages 23-24
UPS packages.
Section 3 DETERMINING THE RATE
PAGES 25-132
Section 4 TRACKING AND PAYMENT
PAGES 133-138
Section 5 UPS TARIFF/TERMS AND CONDITIONS OF SERVICE – UNITED STATES
PAGES 139-170
Preparing a Shipm
ent
Special Packaging Needs 11
ups.com® 1-800-PICK-UPS®
If you ship the following items, consider their special packaging needs.
Batteries
A variety of batteries are regulated as hazardous materials by the U.S. Department of Transportation
(DOT) and International Air Transport Association (IATA). For assistance in determining whether
or not your battery shipment is regulated, please call the DOT’s Hazardous Materials Info-line at
1-800-467-4922. Batteries requiring shipping papers may only be tendered by contract hazmat shippers.
(See the UPS Guide for Shipping Ground and Air Hazardous Materials at ups.com/hazmat.) Any device
with batteries installed must have its on/off switch protected from being activated, or have the batteries
removed with the terminals protected. Simple devices like flashlights or rechargeable drills can generate
a dangerous amount of heat if accidentally activated. Electronic items sent for repair, such as computers
and cell phones, should be sent without batteries. For addi tional information regarding the shipment
of batteries, please go to ups.com® and enter “Batteries” in the search field. For current lithium battery
regulations please refer to ups.com/batteries.
Bundled or Strapped Boxes
Only same-sized boxes may be strapped together. Use a minimum of four criss crossed bands, two in
each direction. An address label must be placed on each box. When strapping boxes together, each
box must be strong enough to hold the total weight of the strapped bundle. For example, if two
15-pound boxes are banded together into a 30-pound package, both components should be in boxes
with at least a 30-pound weight capacity. An Additional Handling charge may apply. Refer to page 117
for more information.
Electronic Media
To ship electronic media that contain sensitive personal information (such as personal financial or
health information), we recommend that you do not use an envelope, letter packaging, UPS Express®
Envelope, UPS Express® Envelope – Reusable, UPS Express® Pak or UPS Express® Pad Pak. UPS provides
special pack aging, the UPS Express® Hard Pak – Secure, which is designed to help you ship sensitive
electronic media. Call 1-800-PICK-UPS® or your sales representative for more infor mation. You can
also ship electronic media con tain ing sensitive personal information by packaging it with a duplicate
shipping label in an inner container that can be securely sealed. Place the inner container in a new
outer cor rugated box. Seal all flaps securely. Prior to packaging, mark the electronic media with iden-
tifiable information such as your company name, reference number or your UPS shipping number.
Additionally, the shipper should retain a copy of the data and secure the data on the electronic media
through encryption or other tech nological means.
Fabric and Wallpaper
Rolled goods travel best when shipped in corrugated boxes. If a fabric or wallpaper roll is shipped
in a bag, UPS recommends a bag with a minimum thickness of six mils. Make sure the bag is tightly
wrapped and taped against the roll to reduce the risk of tearing. A tail on an item shipped in a bag
must be compressed to the body of the item using tape. Place the address label on a flat surface of
the item being shipped. Place duplicate address labels inside cores or between top layers of material.
An Additional Handling charge may apply. Refer to page 117 for more information.
Special Packaging Needs
PACKAGE
If you have highly sensitive or confidential material, UPS Express Critical® offers
a same-day service to handle your specialized needs. To get more information,
please call 1-800-714-8779 or speak with your sales representative.
12
ups.com® 1-800-PICK-UPS®
Irregularly Shaped Items and Bare Metals
Tape the address label on a flat surface of the item being shipped. Cover the label with clear tape.
Do not use “flying tags” attached by string or metal. Blunt all sharp or protruding edges with taped-on,
corrugated cardboard pieces. Protect the surface of the item as needed. An Additional Handling
charge will apply. Refer to page 117 for more information.
Large and/or Heavy Packages
Packaging materials need to be evaluated carefully for packages weighing more than 70 pounds.
A UPS Heavy Package sticker is required whenever you ship packages weighing more than 70 pounds.
Place the sticker to the right of the address label and write the package’s weight in the white box. It also
helps to highlight every side of your package with Heavy Package highlight tape. This sends a warning
to those who risk lifting your package, both your employees and ours. Customers with a UPS account
can request supplies, free of charge, by selecting “Order Supplies” from the left side of the ups.com®
homepage or by calling 1-800-PICK-UPS®. An Additional Handling charge will apply. Refer to page 117
for fees.
Tires
Apply a wide band of pressure-sensitive tape through the center and completely around the body
of the tire so that the tape is attached to itself. Attach your address label to the tape band where
it covers the tread. Cover the entire label with clear tape. An Additional Handling charge will apply.
Refer to page 117 for more information.
Packaging Assistance
Packaging Advisor
The Packaging Advisor is an online tool that takes the guesswork out of packing and helps you
determine just what you need by walking you through industry guidelines. Depending on your entries,
the Packaging Advisor will provide guidelines about exterior carton, interior cushioning, product
placement, closure and shipping label placement. Visit ups.com/packaging.
UPS Package Design and Test Lab
The UPS Package Design and Test Lab helps customers find effective, sustainable and cost-efficient pack-
a ging for products. Packaging engineers evaluate the current or proposed package, conduct a variety
of industry-accepted tests and prepare a written report that recommends modifications to improve
performance, economy and efficient use of materials. The UPS Package Design and Test Lab also monitors
the latest developments in package-testing research worldwide. And the UPS Package Design and Test
Lab can assist in finding environmentally friendly packaging solutions that provide adequate product
protection. Contact the UPS Package Design and Test Lab at 1-877-877-7229 for more details and
pricing information.
Packing Services
Have your items organized and expertly packed at your nearest location of The UPS Store®. Many locations
of The UPS Store also offer custom handling and packaging for large items – from blanket wrap to custom
cartons and crating. Regardless of the size and shape of your items, locations of The UPS Store can handle
your shipping needs, including LTL shipments. With the Pack & Ship Guarantee, partici pat ing locations
will pack your item, ship via UPS and if that item is damaged or lost in transit, you’ll be reim bursed.
Visit theupsstore.com/guarantee for details. For more information on all the services avail able at
The UPS Store or to find a location near you, please visit theupsstore.com or call 1-800-PICK-UPS.
SHIPPERS
INTERNAT
IONAL
(123) 456-7
890
5TH FLOO
R
1550 W AN
YW HERE
STREET
PHOENIX
AZ 85027
-3129
1 O F 2
12 LBS
SHIP
TO:
JOHN SM I
TH
(987) 654-
3210
ABC COM
PANY
BUILDING
3 FLOOR
4
123 M AIN
STREET
SALT LAK
E CITY U
T 841
70-6672
UPS GRO
UND
TRACKING
#: 1Z 1
23 45E 0
3 1
2 4 5671
UT 841 0
-00
Special Packaging Needs
PACKAGE
Preparing a Shipm
ent
ups.com® 1-800-PICK-UPS®
Packaging Guidelines 13
UPS WORLDWIDE EXPRESS FREIGHT®, UPS WORLDWIDE EXPEDITEDTM GROUND FREIGHT,
AIR FREIGHT AND LESS-THAN-TRUCKLOAD
Packaging Guidelines
Preparing Your Freight Shipment
Palletizing Your Shipment
Step-by-Step
UPS Worldwide Express Freight
UPS Worldwide Express Freight is for
palletized shipments. Pre-authorization
is required for all UPS Worldwide
Express Freight pallets exceeding
maximum size or weight restrictions
(which vary by origin and destination)
as set forth at ups.com/media/en/
wwef_max_dim.pdf. For UPS Worldwide
Express Freight, scheduling a pickup or
drop-off is required on all shipments
through WorldShip®, UPS® Internet
Ship ping, UPS CampusShip®, a UPS
Ready® solution, UPS® Developer Kit,
ups.com® or by calling 1-800-782-7892.
Air Freight, LTL and UPS Worldwide
Expedited Ground Freight
Air Freight, LTL and UPS Worldwide
Expedited Ground Freight shipments
can include combinations of palletized
items or boxes that are too large to ship
using other UPS services. They can also
include multiple non-palletized pieces.
UPS will accept freight ship ments
of any weight. How ever, mini mum
weight charges apply. Pre-authorization
is required for Air Freight and UPS
Worldwide Expedited Ground Freight
shipments that exceed 120 inches in
length, 84 inches in width, 76 inches
in height or 5,000 pounds in weight.
Palletized Freight
Palletizing freight helps multiple-piece
shipments remain together and provides
increased protection from damage.
Each pallet, including its contents,
is considered one piece.
Non-Palletized Freight
Loose items, such as boxes or containers
that have not been secured to a pallet,
are considered non-palletized freight.
Each loose item is considered one piece
and can be shipped via Air Freight, LTL
or UPS Worldwide Expedited Ground
Freight services.
Pallets are portable rigid platforms
used to consolidate shipments and
allow for ease of freight movement.
Quality pallets are commonly made of
either wood or plastic and can weigh
between 20 and 70 pounds. Pallets
should be large enough to accom-
modate the shipment without
over hang. Anything overhanging the
pallet edges may be damaged from
punc tures, abrasions and compression.
UPS Worldwide Express Freight ship-
ments must be palletized, stackable,
able to be lifted by forklift, and shrink-
wrapped or banded to the pallet. For
Air Freight or UPS Worldwide Expedited
Ground Freight shipments, if your
non-palletized ship ment does not meet
the minimum billable weight per piece,
consider palletizing prior to UPS pickup.
The following are basic step-by-step
instructions for palletizing your
freight shipments.
1. Select Pallets.
– Choose pallets large enough to pre-
vent overhang of shipment pieces
– Pallets must be sturdy enough
to support the load
• Select pallets with closely spaced
pallet deck boards
• Never exceed the rated capacity
of your pallet
– Do not select pallets with broken
boards or protruding nail heads
– Pallets with four-way forklift entry
are preferred as they help to improve
handling and reduce damage to
the shipment
2. Stack Boxes on Pallet.
For shipments that contain boxes
or stackable pieces:
– Ensure cartons are new and of proper
strength to withstand stacking
Many locations of The UPS Store® can handle LTL freight packaging
and shipping for you. Visit theupsstore.com for more information.
Palletizing Your Shipment
1. Select a four-way entry
pallet for your freight
shipment.
2. Stack boxes in columns.
Avoid placing freight
beyond pallet edges.
3. Use strapping with stretch
wrap to secure boxes to
the pallet.
14
ups.com® 1-800-PICK-UPS®
UPS WORLDWIDE EXPRESS FREIGHT®, UPS WORLDWIDE EXPEDITEDTM GROUND FREIGHT,
AIR FREIGHT AND LESS-THAN-TRUCKLOAD
Packaging Guidelines
Protecting Your Palletized Shipment from Damage
Step-by-Step (continued)
Solution
Description
Corner/Edge Boards
– Increase vertical stacking strength, prevent damage to corner edges and stabilize the load.
– Should extend to the full height and length of the load and should be used on all corners.
Strapping or Banding
– Prevents pieces from getting lost or separated from the load.
– Should be drawn tightly to the load, possibly requiring running it underneath the top deck boards
of the pallet.
Stretch Wrapping
– Use as an effective way to keep all pieces of a shipment together.
– Should first be applied around the pallet and continued upward around the load.
– Must be tight to prevent load shifting.
– Capture the pallet when wrapping bottom layer.
– Designed to stabilize the load, not to secure it to the pallet.
– Strapping or banding should be used in conjunction with stretch wrap to secure the load to the pallet.
Top/Bottom Load Protector
– Layers of corrugated fiberboard or heavy paperboard.
– Use to help evenly distribute the weight of shipments that can be stacked upon one another.
– Securely close, staple and/or seal
cartons
– Protect product from internal vibration
with proper amounts of dunnage
within cartons; no void areas/spaces
between product or on top of carton
– Remove old labels from shipping
cartons and product
– Affix labels with complete address
information for the shipper and
the consignee, to each piece
– Align boxes in columns, corner to
corner, for the greatest stacking
strength
– Avoid interlocking or rotating layer
patterns
– Do not align corners over the spaces
between pallet deck boards
– Boxes should not extend past the
pallet edges
– Do not pyramid the boxes; keep the
top layer flat to prevent damage from
top loads
– Use a slip sheet under the load and
every third layer when possible to
help distribute the weight evenly
and protect the bottom layer
3. Secure Shipment to Pallet.
– Use a minimum of 60 gauge stretch
wrap, five revolutions recommended;
tie to pallet and across top to prevent
shifting
– For Air Freight, LTL and UPS Worldwide
Expedited Ground Freight, label all
handling units with shipper/con sig nee
information and PRO Numbers (at
minimum all four vertical sides,
interior and exterior of the stretch
wrapping); use markers if having
adhesion issues
– To ensure stability corner boards
and banding are recommended
– Use three-way locking – nailed corners
(not staples) on crates; angle board
must extend from the deck board
to the top of the pallet load
– Insert layers of cardboard between
layers of freight to absorb vibration;
distribute the weight evenly
4. Label Shipment.
– For UPS Worldwide Express Freight,
apply labels to each side of the pallet
and on top of the pallet. Each label
should have telephone numbers
and complete address information,
including postal code of the shipper
and the consignee
– For Air Freight and UPS Worldwide
Expedited Ground Freight, label
each pallet with telephone numbers
and complete address information,
including postal code of the shipper
and the consignee
– Ensure information on the Bill of
Lading (BOL) matches the shipment
– Indicate in proper location on
the BOL and check contract/tariff
for liability limits if excess declared
value is needed
– Do not pyramid, ship or accept
prohibited items or freight that
overhangs the pallet
For any additional assistance with freight packaging, contact the UPS Package
Design and Test Lab at freight_testing@ups-psi.com or call 1-877-877-7229.
Preparing a Sh
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ups.com® 1-800-PICK-UPS®
Packaging Guidelines 15
UPS WORLDWIDE EXPEDITEDTM GROUND FREIGHT, AIR FREIGHT AND LESS-THAN-TRUCKLOAD
Packaging Guidelines
Preparing Non-Palletized Freight
Preparing for Pickup
If you do not plan to secure your ship­
ment to pallets, follow the steps below.
1. Ship freight in corrugated boxes
(avoid reusing boxes), crates or
shipping containers.
2. Use a container strong enough
to support the weight of contents.
3. Use at least two inches of appropriate
cushioning material to protect internal
items from each other and the corners,
sides, top and bottom of containers.
Appropriate cushioning material would
include corrugated fiberboard, multiple
layers of folded newspaper, styrofoam
sheets, packing blankets, etc.
4. Reinforce edges to protect from
bending.
5. Securely seal closures and seams
with reinforced tape.
6. Label each piece with telephone
numbers and complete address infor­
mation, including postal code of the
shipper and the consignee.
Your freight pickup request is initiated
when you Create a Shipment for freight
on ups.com®, WorldShip® or MyFreight.
Some Air Freight and UPS Worldwide
Expedited Ground Freight shipment
pickup requests require pre­
authorization.
Crates
Rugs and Carpets
Bundles
Rolls
Coils
Boxes
Bales
Pails
Barrels and Drums
Pallets
Bags
Reels
How to Label
Each piece of palletized or non­palletized freight must be clearly marked with telephone numbers and complete address information,
including postal code of the shipper and the consignee. Indicate on freight labels if any pieces require C.O.D. service.
Note: UPS Worldwide Express Freight® does not accept non­palletized freight shipments.
16
ups.com® 1-800-PICK-UPS®
The Determine the Weight and Size
information on this page and the next
page are for package shipments only.
For infor mation on how to determine
the weight and size for UPS Worldwide
Express Freight® refer to page 18.
Shipping rates are based on package
weight and size (explained below and
on the following page) and origin-to-
destination distance (refer to page 27
for Domestic, Export and Import).
Billable weight is the weight used
to calculate the rate. For domestic
and international services, the bill -
able weight will be the greater of
the dimensional weight compared
to the actual weight.
How to determine billable weight.
1. Determine actual weight.
Actual weight is the package weight
rounded up to the next whole pound.
Use a scale to determine the weight
of the package. Round any fraction
of a pound to the next whole pound
for UPS Express® Envelopes (letters) over
eight ounces and all other packages.
2. Determine dimensional weight.
Dimensional weight reflects package
density, which is the amount of space
a package occupies in relation to its
actual weight. Dimensional weight
may apply to all UPS domestic and
international package services.
Determine the package dimensions in
inches. For each dimension, measure
at the longest point, rounding each
measurement to the nearest whole
number (for example, 1.00 to 1.49
will be considered 1, and 1.50 to 1.99
will be considered 2).
Multiply the package length (longest
side of the package) by the width by
the height. The result is the cubic size
in inches.
For domestic shipments:
Divide the cubic size in inches by
166 to determine dimensional weight
in pounds. Increase any fraction to
the next whole pound.
For international shipments:
For export and import shipments,
divide the cubic size in inches by 139
to determine the dimensional weight.
Increase any fraction to the next
whole pound.
For UPS® Standard from Canada
import shipments, divide the cubic
size in inches by 166 to determine
the dimensional weight. Increase any
fraction to the next whole pound.
3. Determine billable weight.
Compare the package’s actual weight
to its dimensional weight. The greater
of the two is the billable weight and
should be used to calculate the rate.
For multiple-package shipments, total
the billable weight of all packages in
the shipment.
Note: For information on how to
determine the rate applicable to
UPS Ground with Freight Pricing,
see page 6 and visit ups.com/gfp.
For All Domestic and International Shipments
PACKAGE
Determine the Weight and Size
Domestic
U.S. Export and Import
Dimensional Weight = L x W x H

in Pounds
166
L = Length in inches
W = Width in inches
H = Height in inches
Dimensional Weight = L x W x H

in Pounds
139
L = Length in inches
W = Width in inches
H = Height in inches
L
W
H
Preparing a Sh
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ups.com® 1-800-PICK-UPS®
Determine the Weight and Size 17
Additional Information on
Determining Weight and Size.
– Letter rates apply for domestic and
international documents, corres­
pondence and electronic media
shipments that do not exceed eight
ounces sent in a UPS Express®
Envelope. Domestic letters greater
than eight ounces will be billed
by weight (rounded up to the next
whole pound). Export letters greater
than eight ounces and up to two
pounds will be billed at UPS Express®
Pak rates. Export letters greater
than two pounds and import letters
greater than eight ounces will be
billed by weight (rounded up to
the next whole pound).
– UPS Express Pak rates apply for
export shipments that weigh two
pounds or less, do not exceed $100.00
in customs value and UPS Express Pak
is selected at the time of shipping.
– Irregularly Shaped Packages:
If the package has a bulge or is irreg­
ularly shaped, measure the length,
width and height of the package at its
extreme points, which may include
the bulge or irregular aspects of
the package.
Treat the irregularly shaped package
as if it were in a regular rectangular
box. Measure the length, width
and height of the package from its
extreme points.
– Items Shipped in Bags:
Shape – When multiple items are
shipped in a flexible container (e.g.,
burlap or plastic bag), the package
measurements will be determined
when the exterior is at rest. As this
shape will differ from placement to
placement, cubic size or package
measurements will be made at the
sole discretion of UPS.
Tails – A tail on an item shipped in
a bag should be measured for the
amount of space it takes up in a
reasonably compressed fashion. Any
tail that is created by placing an item
in a bag must be compressed and
taped to the body of the item.
– Packages that exceed UPS weight
and size limits are not accepted for
transportation. If found in the UPS
system, they are subject to an Over
Maximum Limits charge. Refer to
page 118 for more information. For
Maximum Weight service restrictions,
refer to page 8. For shipments over
150 pounds other than UPS Worldwide
Express Freight®, refer to pages 72
and 73 for Air Freight, page 6 for
UPS Freight® Less­Than­Truckload
or Truckload and page 4 for UPS
Worldwide ExpeditedTM Ground
Freight for more information.
– A Large Package Surcharge may
apply to domestic and international
shipments.
A package is considered a “Large
Package” when its length (longest
side of the package) plus girth
[(2 x width) + (2 x height)] combined
exceeds 130 inches.
Large Packages are subject to a min i­
mum billable weight of 90 pounds.
An A