— 1—
OWNER’S MANUAL UPDATES
The following information updates your ebike’s Owner’s Manual. Please read it carefully. Keep your owner’s manual and any
other documents that came with your ebike. All content in this update and the manual is subject to change or withdrawal
without notice. Visit www.radpowerbikes.com/help to view and download the latest version. Rad Power Bikes makes every
effort to ensure the accuracy of its documentation and assumes no responsibility or liability if any errors or inaccuracies appear
within.
WARNING:  Incorrect assembly, maintenance, or use of your ebike can cause component or performance failure,
loss of control, serious injury, or death. Even if you’re an experienced bike rider, you must read and understand the
entire manual and any documentation provided for subcomponents or accessories before riding. If you are not
sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly
video at www.radpowerbikes.com/help, consult a local, certified, reputable bike mechanic.
WARNING:  To reduce the risk of injury, close supervision is necessary when the product is used
near children.
Guard against rust, water damage, and corrosion
Like any vehicle used outdoors, your ebike needs care to ensure it isn’t damaged by the elements. Follow these steps for a long,
healthy life for your ebike:
l Store under shelter and in an upright position; avoid leaving the bike in the rain or exposed to corrosive substances such as
water, salt, or de-icing substances. If exposed to rain, dry your bike afterward, and apply an anti-rust treatment to the chain
and other unpainted steel surfaces.
l To clean your ebike, turn the bike and battery off and wipe the frame with a clean, damp cloth. If needed, apply a mild, non-
corrosive detergentmixture to the damp cloth and wipe the frame. Dry by wiping with a clean, dry cloth. Never use high-pres-
sure water on your bike. Wipe down your bike frequently and wipe or spray all unpainted mechanical parts with anti-rust
treatment.
l
If painted metal parts become scratched or chipped, use touch up paint or nail polish to prevent rust.
l Never immerse or submerge the bike or any components in water or liquid, which can damage the electrical system.
l Avoid riding on the beach, in coastal areas with high-salinity fog, or on surfaces treated with salt or de-icing compounds.
Doing so exposes your bike to salt or other substances that are very corrosive. Corrosion of electrical components can lead
to permanent, irreversible damage that can cause battery failure, electrical system failure, or electrical fire. Damage from cor-
rosion is not covered under warranty.
WARNING: Damage to your ebike’s electrical system caused in any manner, including water intrusion, can
lead to battery failure, electrical system malfunction, or electrical fire and consequent property damage, injury,
or death. Follow all recommendations to minimize chance of water damage. If you have any questions, contact Rad
Power Bikes Product Support.
Additional precautions regarding electrical components
CAUTION: To reduce the risk of fire, connect only to a circuit provided with 10 amperes maximum branch circuit over-
current protection in accordance with the National Electrical Code, ANSI/NFPA 70.
— 2—
WARNING:  Using a damaged battery or charger can create additional bike damage or a fire hazard. Stop using
your battery and charger and contact Rad Power Bikes immediately if any of the following occur: (1) Your charger’s flex-
ible power cord or output cable or any of the electrical cables on your bike is frayed, has broken insulation, or any other
signs of damage, (2) Your battery or charger is physically damaged, non-functional, or performing abnormally, (3) Your
battery or charger experienced a significant impact from a fall or crash, with or without obvious signs of damage, or (4)
Your charger becomes too hot to touch (it’s designed to get warm with normal use), makes a funny smell, or shows
other signs of overheating. Store any damaged battery or charger in a safe location and, as soon as possible, recycle or
otherwise dispose of it according to local rules. Contact Rad Power Bikes if you have any questions or to purchase a
compatible replacement battery or charger.
How the electrical system works
This ebike is equipped with two ways for a rider to use power assistance from the motor to propel the bike forward: a pedal
assist system (PAS) and a twist throttle.
HOW PEDAL ASSIST WORKS
The rider can engage the pedal assist system (PAS) while pedaling, and it will call up assistance from the motor to help propel
the bike forward.
Pedal assist uses a cadence sensor built into the drivetrain of the bike. The sensor detects when the rider revolves the pedals
and signals the electric motor to provide the level of pedal assistance (PAS 0-5 on mostmodels and 0-4 on the RadRunner and
RadMission) that has been selected.
HOW THE THROTTLE WORKS
The throttle is located on the right side of the handlebar. The rider can use it with a twist of the throttle grip to propel the bike
forward without pedaling. On models released in 2020, the throttle is available when the bike is on.
To engage the throttle while riding, slowly and carefully rotate it toward yourself. The more you twist, the more powerfully the
throttle will propel the bike forward. Once you release the throttle or apply the brakes, the throttle will no longer propel the bike
forward. Always keep one hand on the brake lever and be prepared to squeeze the lever to disengage the throttle if needed, or
turn off the bike to prevent accidentally engaging the throttle.
Some ebikes from Rad Power Bikes are equipped with an on/off switch for the throttle. These switches can be set to "off" even
while the bike electrical system is on in order to prevent use of the throttle. You should not use your throttle if regulations
where you ride prohibit throttle use on ebikes. It is your responsibility to research and follow local ebike regulations and all
other traffic law.
Do not touch the brake rotor
WARNING:  Touching the brake rotor, which has sharp edges and can get very hot while
you're riding, can cause serious injury, slicing damage, or burns. The brake rotor heats up from nor-
mal friction when the brake pads press against the brake rotor to slow or stop the bike. Touching
the brake rotor with bare skin can also transfer natural oils to the rotor, which can decrease brak-
ing performance.Do not touch the brake rotor, especially when it's in motion or after you've
been riding your bike. Touch the brake rotor only for necessarymaintenance when it is cool, not
moving, and while you are wearing gloves or using other appropriate protective equipment.
Warranty update
Notwithstanding the warranty information in the manual, the warranty period begins at the date of receipt of this ebike by the
customer. The latest version of the warranty terms is available at www.radpowerbikes.com/terms (USA) or
www.radpowerbikes.ca/terms (Canada).
Owner’s Manual Update | up2103101325
Copyright © 2021Rad PowerTM Bikes


















Welcome
Thank you for purchasing the RadRunner from Rad Power® Bikes
We take pride in bringing you a quality product that will offer years of enjoyment. Please read and understand this
manual fully before assembling and riding your bike.
If you have questions after reading this manual, please reference the Rad Power Bikes Help Center, contact us by
email, and/or give us a call on the phone.

We are here to help!
Rad Power Bikes Help Center: www.radpowerbikes.com/help.
Email: support@radpowerbikes.com
Phone: 1-800-939-0310

Thanks for Riding RAD!
1

Using This Manual

This manual contains details of the product, its equipment, and information on operation, maintenance, and other helpful tips
for owners. Read it carefully and familiarize yourself with the RadRunner before using it to ensure safe use and prevent
accidents. This manual contains many warnings and cautions concerning the safe operation and consequences if proper setup,
operation, and maintenance are not performed. All information in this manual should be carefully reviewed and if you have
any questions you should contact Rad Power Bikes immediately.
The notes, warnings, and cautions contained within the manual and marked by the triangular Caution
Symbol at the right of this page should be given special care. Users should also pay special attention to
information marked in this manual beginning with NOTICE.
Keep this manual, along with any other documents that were included with your bike, for future reference, however all
content in this manual is subject to change or withdrawal without notice. Visit http://www.radpowerbikes.com/help to view
and download the latest version. Rad Power Bikes makes every effort to ensure the accuracy of its documentation and
assumes no responsibility of liability if any errors or inaccuracies appear within.
Assembly and first adjustment of your bike from Rad Power Bikes requires special tools and skills and it is recommended that
this should be done by a certified, reputable bike mechanic if possible.
Because it is impossible to anticipate every situation or condition which can occur while riding, this manual makes no
representations about the safe use of bikes under all conditions. There are risks associated with the use of any bike which
cannot be predicted or avoided and are the sole responsibility of the rider.


2




Table of Contents
Using this Manual .............................................................................................................................................................. 1
General Info ....................................................................................................................................................................... 3
Assembly Instructions ........................................................................................................................................................ 7
Battery Charging .............................................................................................................................................................. 18
Operation ........................................................................................................................................................................ 24
Maintenance .................................................................................................................................................................... 38
Troubleshooting ............................................................................................................................................................... 43
Warnings and Safety ........................................................................................................................................................ 45
Warranty ......................................................................................................................................................................... 50
Links to Assembly Video and Online Resources ................................................................................................................. 52



3

General Info
Assembly and Fit
Correct assembly and fit are essential elements of ensuring your biking safety, performance, and comfort. Even if you have the
experience, skill, and tools to complete these essential steps before your first ride, Rad Power Bikes recommends having a
certified, reputable bike mechanic check your work.
NOTICE: If you do not have the experience, skill, and tools to complete assembly and fit, Rad Power Bikes highly recommends
having a certified, reputable bike mechanic complete these procedures as well as any future adjustments or tuning.
NOTICE: A critical aspect of assembling your bike from Rad Power Bikes may include securing the front wheel and will include
checking the tightness of the front wheel quick release and of the rear wheel axle nuts. All bikes from Rad Power Bikes use a
quick release front wheel mounting mechanism and the rear wheel is bolted on. These mechanisms may become loose or
unsecured during shipment or over time. The torque and security of all wheel mounting hardware should be inspected upon
arrival and on a regular basis. Both wheels need to be properly secured before operating your bike.
Mandatory Equipment and Use Locations
Before all rides, ensure you have all required and recommended safety equipment and are following all laws pertaining to
using an electric bike in your region. For example, these laws may specify the need for mandatory equipment, use of hand
signals, and where you can ride.
Changing Components or Attaching Accessories
The use of non-original components or spare parts can jeopardize the safety of your RadRunner, void your warranty and, in
some cases, cause your RadRunner to not conform with laws pertaining to your bike.
The replacement of original components or installation of third-party accessories or accessories from Rad Power Bikes not
explicitly recommended for your bike model is at your own risk. Using aftermarket accessories or components that have
not been tested by Rad Power Bikes for safety and compatibility with your bike model may void your warranty, create an
unsafe riding condition, damage to property or your bike by Rad Power Bikes, or result in serious injury and/or death.
4

Safety Check Before Each Ride
Always check the condition of your bike before you ride in addition to having regular maintenance performed. If you are
unsure of how to conduct a complete check of the condition of your bike before every ride, you should consult a certified bike
mechanic for assistance. See the Pre-Ride Safety Checklist for more information.

Electrical System
The electrical system on your RadRunner offers various levels of power assistance and lighting for different operating
conditions and user preferences. It is critical that you familiarize yourself with all aspects of your RadRunner’s electrical system
and check to see that it is working correctly before every ride. The front and rear brake levers contain safety power cutoff
switches, which disable the hub motor’s assistance when applied, and both levers should be checked for correct operation.
The throttle should provide smooth acceleration when gradually applied. If the throttle, brake lever cutoff switches, pedal
assistance, or lighting is not functioning normally, intermittent, or not working, please discontinue using your RadRunner
immediately and contact the Rad Power Bikes Technical Support team for assistance.

Brakes
Ensure brakes are working correctly, all braking system components are free from damage, and properly secured. When you
fully squeeze the brake levers, ensure neither the front nor rear brake levers touch the handlebar. Take your bike to a
certified, reputable bike mechanic to have the brakes repaired if you find a problem.

Tires and Wheels
Your wheels should always spin straight and must be repaired or replaced if they wobble side to side or up and down when
spinning. If your wheels become untrue or spokes loosen, which can happen with normal use, we recommend that a certified,
reputable bike mechanic performs all wheel tuning and truing operations on your bike from Rad Power Bikes. Do not attempt
to true wheels or tighten spokes unless you have adequate knowledge, tools, and experience. Ensure the tires and inner tubes
are in good working condition without any visual damage and have the correct amount of air pressure. Always replace tires
and inner tubes with punctures, cuts, or damage before you ride. Tires without the correct amount of air pressure can reduce
performance, increase tire and component wear, and make riding your bike unsafe.

5


Quick Release Levers
Quick release levers are located throughout the RadRunner for securing the seat post and the front wheel to the bike. These
provide convenience to the user since they allow the front wheel to be removed and the seat post to be adjusted without
tools. Since quick release levers can be loosened during transportation, or accidentally between or during rides, it is important
that you regularly check to ensure these components are properly secured.

Accessories, Straps, and Hardware
Ensure all hardware is secured and all approved accessories are properly attached per the specific component manufacturer’s
instructions. It is good practice to look over all hardware, straps, and accessories before each ride and if you do discover
something is wrong or find something you are not sure about, have it checked by a certified, reputable bike mechanic.

Handlebar, Grips, and Seat Adjustments
Ensure the handlebar and handlebar stem are properly aligned, fitted to the user, and secured to their recommended torque
values. Handlebar grips should not move easily on the handlebar end. Loose, worn, or damaged handlebar grips should be
replaced before you ride and can be purchased from www.radpowerbikes.com. The bolts securing the seat body to the non-
adjustable seat base (seat mounting bolts) should be properly secured to recommended torque values. The seat and seat post
should be properly aligned, fitted to the user, and the seat post quick release should be properly tightened, fully closed, and
secured before riding.

Battery Charged, Secured, and Unplugged
Ensure the battery is fully charged and operating properly. The battery gauge on the display and charge status indicator on the
battery should read similarly. Ensure the battery charger is unplugged from the outlet, battery, then stored in a safe location
before you ride. The battery MUST be locked onto the frame battery mount properly before use. Do not operate the electrical
system if the battery is removed.


6

Fully Assembled 2020 RadRunner

7

Assembly Instructions

NOTICE: The following assembly steps are only a general guide to assist in the assembly of your bike from Rad
Power Bikes and are not a complete or comprehensive manual of all aspects of assembly, maintenance, and repair.
We recommend you consult a certified, reputable bike mechanic to assist in the assembly, repair, and maintenance
of your bike.


Step 1: Unpack the bike. Open the bike box and remove the small box
inside. With the help of another person capable of safely lifting a heavy
object, remove the RadRunner from the shipping box. Prop the bike on
the kickstand and carefully remove the packaging material protecting
the bike frame and components. Please recycle packaging materials
especially cardboard and foam whenever possible. Open the small box
and carefully set out all contents.



Ensure all of the following pieces are included with the RadRunner:
Front wheel
Manual(s)
Assembly Toolkit
Keys (two, identical)
Charger
Pedals (marked left and right)

If there are any missing parts, please contact Rad Power Bikes.


8

Step 2: Install front wheel.

Locate the quick release lever, which holds the protector plate in place during
shipment. Open the lever and remove the thumb nut and cone spring (opposite the
lever). Remove the quick release skewer from the plate, keeping the washer and
other cone spring in place on the lever side.

Install the skewer into the front wheel axle from the brake rotor side. Reinstall the
cone spring so it points towards the wheel hub then thread the thumb nut onto the
skewer only a couple turns, leaving room for the fork dropouts. Make sure the lever is open and carefully lower the
fork onto the axle and brake caliper.

Fully seat the skewer in the fork dropouts (and the brake rotor in the caliper) and add tension to the lever by
turning the thumbnut. When there is enough resistance to hold the quick release lever in line with the axle, close
the lever using the palm of your hand without touching the brake rotor.

When properly installed, the front wheel should be fully seated and centered in the dropouts of the front fork, the
brake rotor should be in between the brake pads in the brake caliper, and the quick release lever should be fully
and properly secured. Ensure the front wheel and quick release lever are properly secured before moving on to the
next step.

For detailed instructions please view the RadRunner Assembly Video available in the Help Center at
www.radpowerbikes.com/help.


Caution: Never touch the brake rotor, especially when the wheel and/or bike is in motion, or serious injury could
occur. Hand oils can cause squeaking and decrease brake performance; do not touch the brake rotor while
inspecting, opening, or closing the quick release lever.
9

Step 3: Install the handlebar onto the stem as shown in the assembly video for the RadRunner available at
www.radpowerbikes.com/help. Trace the front brake cable from the left front brake caliper to the left handlebar
grip to ensure it is not twisted. Center the handlebar in the stem clamp and use a 5 mm Allen wrench to tighten the
stem clamp face plate mounting bolts part way. Rotate the handlebar angle to fit the rider comfortably (it is
generally advised the angle be between completely vertical to 20° back towards the rider). Consult a certified,
reputable, and local bike fitting specialist for assistance with properly fitting the bike to a rider. Use a torque
wrench with a 5 mm Allen bit to evenly torque the four stem faceplate bolts to 10 Nm.




10

WARNING: an improperly secured front wheel and/or handlebar stem can cause loss of control,
accidents, serious injury, or death. Check that the front wheel and handlebar stem are properly secured
to the bike during assembly and before each ride.

Step 4: Perform a handlebar twist test to ensure the handlebar stem is secure.
A. Brace the front wheel. Stand at the front of the bike, facing the handlebar, and brace the front wheel
between your feet and lower legs.
B. Try to twist the handlebar. Hold both handlebar grips and push forward with one hand while pulling back
with the other. Push and pull at the same time with about 20 lb (9 kg) of force with each hand.
C. Ensure the handlebar and wheel stay properly aligned. The handlebar and handlebar stem should be tightly
secured perpendicular to the front wheel.
D. Repeat the twist test pulling/pushing with the opposite hands, again with 20 lb (9 kg)of force pulling with
one hand and 20 lb (9 kg) of force pushing with the other.
E. If needed, align the handlebar and stem and torque the stem clamp bolts evenly to the specification for
the handlebar stem clamp bolts in the Recommended Torque Values table below. After torquing the stem
clamp bolts to the proper specification, perform the twist test again. If the handlebar still moves, contact
Product Support.


WARNING: If you are not sure you have the experience, skills, and tools to correctly perform all steps to
properly secure and verify the security of the handlebar, front wheel, and handlebar stem you MUST
consult a certified, reputable bike mechanic to check your work and/or secure those components to the
bike properly.

11

Step 5: Install the pedals. Locate the pedal with a smooth pedal axle exterior and an “R” stamped into the end of
the pedal axle (1, in the image below), which indicate it is the right pedal. The right pedal goes on the crank on the
right side of the bike (which has the drivetrain gears, is the same as a rider’s right side when riding, and is depicted
in the image below, center).
The right pedal (1) is threaded to tighten by turning clockwise. Carefully thread the right pedal onto the crank on
the right side of the bike slowly and by hand. Do not cross thread or damage the threads.
The left pedal (2) is reverse-threaded and tightens counterclockwise. Ensure the remaining pedal has notches on
the exterior of the axle and an “L” stamped into the end of the axle (2, in the image below), indicating it is the left
pedal. Carefully thread the pedal onto the left crank by hand slowly. Do not cross thread or damage the threads.
Torque each pedal to 35 Nm. Use a pedal wrench to avoid damage caused by wider wrenches.



12

Step 6: Inflate tires. Check that the tire beads and tires are evenly
seated around the rims. Use a pump with a Schrader valve and
pressure gauge to inflate each tire to the recommended pressure
indicated on the tire sidewall. Do not overinflate or underinflate
tires.






Step 7: Connect and adjust the headlight. Locate the two sides of
the red, two-pin headlight connector. Align the internal pins and
notches and external arrows and press directly together without
twisting to fully seat the connection.

If needed, adjust the headlight angle to illuminate the road ahead
and not blind oncoming traffic. Use a 4 mm Allen wrench and 10
mm wrench to loosen the headlight angle adjustment bolt, tilt the
headlight to the optimal position, and then tighten in place
securely. Note the power switch at the back of the headlight body
can rotate to the off position, which will keep the headlight off
(but the taillight/brake light on) when the bike and light buttons
are turned on.
13

Step 8: Set the desired seat height.

Open the seat post quick release lever by tilting it up so it will clear the rear rack
tubing then hinging it open fully (depicted in the images below). Ensure the seat
post clamp opening is aligned with the notch at the front of the seat tube. Adjust
the seat post up or down to a comfortable height, while ensuring the seat post is
inserted into the frame past the minimum insertion point.

If needed, use the thumb nut to add tension to the clamp so there is some
resistance when the lever is in line with the clamp bolt, but do not overtighten.
Close the quick release lever to secure the seat post and check that it cannot
move. See the Adjusting the Seat section of this manual for more details.







14


Step 9: Always check that the battery is locked to the frame of the RadRunner before
riding.

The Start-Up Procedure section of this manual has more information on the key
positions of the battery (on and locked to the frame, off and locked to the frame, and
off and unlocked/ready for removal from the frame).




Step 10: Check the chain tensioner alignment. Stand at the back of the bike and look at
drivetrain. The jockey wheels of the chain tensioner should be aligned directly below
the gear on the rear wheel as shown in the photo at right. If these components are not
directly aligned, please contact Rad Power Bikes Technical Support for troubleshooting.



15

STEP 11: Ensure all hardware is tightened properly following recommended torque values.
Recommended Torque Values

NOTICE: Ensure all hardware is tightened properly following recommended torque values and all safety checks in
this manual are performed before the first use of the bike.

NOTICE: Prior to first use, ensure the three seat mounting bolts are secured to the recommended torque value. A
loose seat clamp or seat post mounting bolt can cause damage to the bike, property, loss of control, a fall, serious
injury, or death. Regularly check to make sure that the seat clamp is properly tightened.

Hardware Location
Hardware
Torque Required (Nm)
Handlebar Area
Stem Clamp Bolts
10
Handlebar Area
Stem Faceplate Bolts
8
Handlebar Area
Brake Lever Clamp Bolt
6
Brakes
Caliper Adapter to Frame
6-8
Brakes
Caliper to Adapter
6-8
Brakes
Brake Cable to Caliper Clamp
6-8
Brakes
Disc Brake Rotor to Hub
7
Seat Post Area
Seat Mounting Bolts
10
Rear Dropout Area
Rear Axle Nuts
40
Rear Dropout Area
Rear Torque Arm Bolt
5
Rear Dropout Area
Chain Tensioner Mounting Bolt
6
Kickstand
Kickstand Mounting Bolts
30
Bottom Bracket and Crank Area
Bottom Bracket and Lockring
60
Bottom Bracket and Crank Area
Crank Arm Bolt into BB spindle
35
Bottom Bracket and Crank Area
Pedal into Crank Arm
35
Bottom Bracket and Crank Area
Chainring Bolts
10
Bottom Bracket and Crank Area
Controller Mounting Bolts
5
16

STEP 12: Review the remainder of the manual. Once the bike has been assembled per the above instructions and
the assembly video available from www.radpowerbikes.com/help, read, understand, and follow the procedures
outlined in the remainder of the manual before operating the bike.


WARNING: If you have any questions regarding the assembly of your bike, contact Rad Power Bikes. If
you are not able to ensure all the assembly steps in the assembly video are performed properly, or you
are unable to view the assembly video, you MUST consult a certified, reputable local bike mechanic for
assistance in addition to contacting Rad Power Bikes for help.


WARNING: Before using the bike, always check to ensure all quick release levers and locks are properly secured
and undamaged. Check that they are correctly secured before every ride and after every time the bike is left
unsupervised, even for a short time. Otherwise the seat post, front wheel, and/or battery may come loose and can
result in loss of control, damage to the bike, property, serious injury, and/or death.


WARNING: Do not extend the seat post beyond the recommended range and/or any minimum insertion marking
etched into the components. Ensure that all hardware is properly tightened to recommended torque values and
components are secured before moving on to the next step, otherwise damage to the bike, property, serious
injury, or death could occur.


17

Adjusting the Seat Height
For most users, the seat height should be set by placing the ball of their foot on the pedal when the crank is at its
lowest point. In this orientation their leg should almost be fully extended, with a slight bend at the knee. The
correct seat height should not allow leg strain from over extension and the hips should not rock from side to side
when pedaling. To adjust the seat height:

1) Open the quick release lever by angling the lever up slightly to clear the rear rack
frame tubing and then swinging the lever open and outwards fully (depicted at right).

2) Move the seat up and down by sliding the seat post in or out of the seat tube. Set the
desired seat height ensuring the seat post is inserted into the frame properly.

NOTICE: Ensure seat post is properly adjusted before riding. DO NOT raise the
seat post beyond the minimum insertion marking etched into the seat post tube
(as shown at right). If the seat post projects from the frame beyond these
markings (shown far right), the seat post or frame may break, which could cause
a rider to lose control and fall. Ensure the minimum insertion markings on the
seat post are inside the seat tube of the frame.

3) If needed, use the thumb nut (opposite the quick release lever) to add
tension to the clamp so there is some resistance when the lever is in line with the
clamp bolt, but do not overtighten.

4) Close the quick release lever by angling the lever end up slightly so it clears the rear
rack tubing, swinging the lever fully closed, and then rotating the lever end down so
the lever is parallel to the ground and it looks like the outlined image at right. Ensure
the seat cannot move up, down, to the left, or right.
18


Rider Comfort
Depending on a rider’s preference, ability, and amount of experience with bike and ebike riding, lowering the seat
so the rider can put one or both feet on the ground without dismounting from the seat may offer a safer and more
comfortable experience while operating the bike.

Generally, for the most comfortable riding position and best possible pedaling efficiency, the seat height should be
set correctly in relation to the rider’s leg length, as described in the Adjusting the Seat Height section, allowing the
knee to be slightly bent with the ball of the foot on the pedal and the pedal at the lowest point at the bottom of the
pedal stroke.

To obtain maximum comfort, riders should not overextend their arms’ reach when riding. It is generally advised to
ensure the handlebar and brake lever angles allow for a comfortable arm position and relatively straight line from
forearms, wrists, and hands. Ensure the handlebar angle is adjusted so that it allows the handlebar to remain clear
of the rider’s body while turning.


A bike fitting professional, such as a certified, reputable bike mechanic who specializes in bike fit, should be
consulted to ensure you have a good fit.


NOTICE: If you have any questions regarding the proper fit of your bike please consult a certified, reputable local
bike mechanic for assistance fitting the bike to a rider or contact Rad Power Bikes.
19

Battery Charging
Charging Procedure
Follow these steps for charging your bike from Rad Power Bikes:
1. Ensure the battery is off, by inspecting the key port markings (1, below). If needed, align the
key port with the “off, locked” icon, the small circle with an “X” inside by inserting the key into
the key port and rotating to align the key with the off icon as shown (at right).
2. Remove the rubber cover on the charging port (2, below) on the opposite side of the battery
from the key switch.
3. Plug the charger into the battery’s charging port. With the battery on or off the bike, place the
charger in a flat, secure place, and connect the DC output plug from the charger (round barrel
connector) to the charging port on the side of the battery (2, below).
4. Plug the charger into a power outlet. Connect the charger input plug (110/220-volt plug) to the power outlet. Charging
should initiate and will be indicated by the LED charge status lights on the charger turning red.
5. Unplug the charger from the outlet, then the charging port. Once fully charged, indicated by one charging indicator light
turning green (and one remaining red), unplug the charger from the wall outlet first and proceed to remove the charger
output plug from the battery charging port.
Always charge your battery in temperatures between 50 °F – 77 °F (10 °C - 25 °C) and ensure the battery and charger are not
damaged before initiating charge. If you notice anything unusual while charging, please discontinue charging and use of the
bike and contact Rad Power Bikes Technical Support for help.

20

Battery Charging Information
• Check the charger, charger cables, and battery for damage before beginning each charge.
• Always charge in a safe area that is cool*, dry, indoors, away from direct sunlight, dirt, or debris, in a clear area away from
potential to trip on the charging cords, or for damage to occur to the bike, battery, or charging equipment while parked
and/or charging. *Always charge your battery in temperatures between 50 °F – 77 °F (10 °C – 25 °C).
• The battery can be charged on or off the bike. To remove the battery, turn the key to the off and unlocked position (see
the Start-Up Procedure section for details), remove the key from the key port by pulling directly backwards without
twisting, and then carefully pull the battery forward and up until the battery detaches from the receptacle. See the When
the Battery is Removed section for more information for off-bike battery handling.
• The battery should be recharged after each use, so it is ready to go the full range per charge next ride. There is no
memory effect, so charging the battery after short rides will not cause damage.
• Charging the battery normally takes 3-7 hours. In rare cases, it may take longer to allow the battery management system
to balance the battery, particularly when the bike is new or after long periods of storage. Balance the battery during the
first three charges. See the Balancing the Battery section for more information.
• The charge indicator lights will show two red lights while the battery charges. When charging is complete, one indicator
light will turn green, so one green, and one red will be illuminated. Ensure the lights face upward when charging.
• Remove the charger from the battery within one hour of the green light indicating a complete charge. The charger is
designed to automatically stop charging when the battery is full, but unnecessary wear of the charging components could
occur if the charger is left attached to the battery and a power source for longer than 12 hours. Detach the charger as
soon as possible once the green light indicates a complete charge to avoid unnecessary wear of charging components.
• Never charge a battery for more than 12 hours at a time.
• Do not leave a charging battery unattended.
Failure to follow Battery Charging Best Practices could result in unnecessary wear to the charging components,
battery, and or charger, and could lead to an underperforming or non-functional battery and replacement will not
be covered under warranty.
21

When the Battery Is Removed
• Ensure the battery is turned off and the key is removed from the key port whenever it is being removed or off the bike.
• Be careful not to drop or damage the battery when loose from the bike.
• Do not touch the “+” and “-” terminal contacts on the bottom of the battery when the battery is removed from the bike.
• Do NOT operate the bike with the electrical system in the on position, or damage to the electrical system can occur.

Use caution to avoid damage to battery connector terminals, which are exposed when the battery is unlocked and removed
from the frame of the bike. In the case of damage to the terminals or battery mounts, please discontinue use and contact Rad
Power Bikes Technical Support immediately.

When Installing the Battery onto the Bike
• Ensure the battery is turned off and the key is removed from the key port before sliding the battery into the frame mount
receptacle.
• Do not force the battery onto the receptacle; slowly align and push the battery down into the receptacle.
• Ensure the battery has been properly secured to the bike before each use by carefully pulling upwards on the battery with
both hands to test the security of the attachment of the battery to the mount once locked.

Charging Time
When the input and output plugs of the charger are connected properly, and the battery is not fully charged, the two red charging
indicator lights should illuminate; when charging is complete, one red and one green light should illuminate. The time the charger takes to
fully charge the battery is dependent on various factors including distance traveled, riding characteristics, terrain, payload, and battery age.
The following table provides an estimate of charge time based on most common distances traveled in regular operation:
Distance Traveled
Estimated Time to Fully Recharge
5 mi (8 km)
1 hour
10 mi (16 km)
1.5 hours
15 mi (24 km)
2.5 hours
20 mi (32 km)
3.5 hours
25 mi (40 km)
4.5 hours
30 mi (48 km)
5.5 hours
45 mi (72 km)
7 hours
22

Notice: The battery may take longer to charge when fully depleted, when very new, and after 3-5 years of regular use. If your
battery does not seem to be charging normally, taking longer to charge than expected, or you are experiencing substantial
reduction in range, please discontinue use and contact Rad Power Bikes immediately.
Charger Safety Information
• The charger should only be used indoors in a cool, dry, ventilated area, on a flat, stable, hard surface.
• Avoid charger contact with liquids, dirt, debris, or metal objects. Do not cover the charger while in use.
• Store and use the charger in a safe place away from children and where it cannot suffer damage from falls or impact.
• Fully charge the battery before each use to ensure it is ready to go the full range per charge, to extend the life of the
battery, and help reduce the chance of over-discharging the battery.
• Do not charge the battery with any chargers other than the one originally supplied from Rad Power Bikes or a charger
designed for use with your specific bike purchased directly from Rad Power Bikes.
• The charger works on 110/220 V 50/60 Hz standard home AC power outlets and the charger automatically detects and
accounts for incoming voltage. Do not open the charger or modify voltage input.
• Do not yank or pull on the cables of the charger. When unplugging carefully remove both the AC and DC cables by pulling
on the plastic plugs directly, not pulling on the cables.
• The charger will get hot when operating as designed. If the charger gets too hot to touch, you notice a strange smell, or
any other indicator of overheating, discontinue charger use immediately and contact Rad Power Bikes Technical Support.
Charge the battery only with the charger originally supplied with the bike from Rad Power Bikes, or a charger
purchased directly from Rad Power Bikes, designed for use with your specific bike serial number, as approved by
Rad Power Bikes. Never use an aftermarket charger, which can result in damage, serious injury, or death.
Please take special care in charging your bike from Rad Power Bikes in accordance with the procedures and safety
information detailed in this manual. Failure to follow proper charging procedures can result in damage to your
bike from Rad Power Bikes, the charger, personal property, serious injury, or death.

23

Balancing the Battery
When you first receive your bike and for the first three times you charge your battery from Rad Power Bikes, follow the
procedure outlined below to ensure the cells that power the battery are balanced and operating as efficiently as possible.
Note: Since the battery should arrive with between 50-75% of a charge, it should be able to be ridden without initially
charging once assembled and verified as safe by a certified, reputable bike mechanic. Charging normally before the first ride is
also fine.
1. After the first, second, and third ride, regardless of distance ridden or the amount of battery used, charge the battery and
leave the charger attached to the battery and the outlet for as close to 12 hours as possible (but not longer than 12
hours). Note: this may require leaving the charger attached to the battery and outlet even after the charger illuminates
one green (and one red) light indicating the battery is full.

2. Disconnect the charger from the outlet then the battery once the first balance charge (long charge as close to, but not
longer than, 12 hours) is complete and store the bike until you are ready for your next ride.

3. Ride the bike again with power assistance as normal, and discharge part (or all) of the battery capacity.

4. Repeat steps 1-3 for a total of three balance charging sessions (as close to, but not longer than, 12 hours).

5. After the third balance charge and fourth ride, begin normal charging procedures including:
• Charging the battery after each ride according to the Battery Charging Best Practices section.
• Removing the charger from the battery as close to the green charge light indicating the battery is full, which will
typically occur between 3-7 hours.
• Never leaving the battery charging for longer than 12 hours.
• Never leaving the battery/charger unattended while charging.

Repeat battery balancing steps 1-5 only after a period of long-term battery storage (see the Long-Term Battery Storage
section), if experiencing noticeable range decline, when instructed to do so by Rad Power Bikes Technical Support, or up to
once per month with frequent use as proactive battery maintenance. Do not perform battery balancing more than once per
month.
24

Long-Term Battery Storage
If storing your bike from Rad Power Bikes for longer than two weeks at a time, follow the instructions below to
maintain the health and longevity of your battery.
• Charge (or discharge) the battery to approximately 75% charged.
• Power off the battery either locked to the frame or unlocked and removed from the frame for storage (see
Start-Up Procedure Section for key-position details).
• Store the battery in a dry, climate controlled, indoor location between 50 °F – 77 °F (10 °C - 25°C).
• Check the battery every month, and if necessary, use the charger from Rad Power Bikes to charge the battery to
75% charged.

Please follow the above instructions for storing your bike and battery from Rad Power Bikes. Failure to
follow proper battery storage procedures can result in a non-functional battery and replacement will not
be covered under warranty.
If the battery is physically damaged, non-functional, performing abnormally, or was dropped or involved
in a crash, with or without obvious signs of damage, please discontinue use and charging and contact
Rad Power Bikes immediately.

Do not cover up the charger when plugged in or charging. The charger air cools and needs to be on a
hard, flat surface in an open space. Use the charger with the indicator lights facing upwards. Do not use
with the charger inverted, which can inhibit cooling and reduce charger lifespan.

Do not open the battery housing, which will void the warranty and can result in damage to the battery,
property, serious injury, or death.

25

Operation

NOTICE: Do not perform any of the steps in the Operation section of this manual until you have read this entire manual, since
there are important details in the following sections related to safety.
NOTICE: Even if you are an experienced bike user, please take the time to read and implement the guidelines described in the
owner’s manual accompanying your RadRunner, and any manuals included with each subcomponent.

Read and understand all sections of this entire manual before operating the bike for the first time. There are
important safety warnings throughout the whole manual that must be followed to prevent dangerous
situations, accidents, injury, or death.

Users must follow the instructions and warnings contained in this manual for safety. Do not attempt to operate
your bike from Rad Power Bikes until you have adequate knowledge of its control and operation. Damage
caused by failing to follow instructions is not covered under warranty and could result in dangerous situations,
accidents, injury to you and others, damage to the bike, damage to property, injury, or death. Contact Rad
Power Bikes if you have any questions about assembly or operation.

Users must become accustomed to the bike’s power control system before operating. The throttle mechanism
allows full power to be activated from a stop and inexperienced users should take extra care when first
applying the throttle. The pedal assistance feature is also a powerful option and users should fully research and
understand how to operate it before first use. Not taking care to familiarize yourself and practice the operation
of the power system on your bike from Rad Power Bikes can lead to damage, serious injury, or death.


26

Battery Key Positions
Familiarize yourself with the key port and key positions before riding the bike. The photo below shows the key port aligned in
key position 1, in line with the small open circle icon. In key position 1, the battery is in the “on” position, with the battery
locked to the frame, and the key removed so the bike is ready to ride.

Key Position/
Icon
Description
1
On, locked to frame
2
Off, locked to frame
3
Off, unlocked from frame (for battery removal)
4
Key identifier code

• Anytime the battery is in key position 1, (on, locked to the frame) the
display power button will turn the bike on and off, but the battery cannot
be removed.
•
If the battery is in key position 2, (off, locked to the frame) no buttons or
controls can be activated, the bike will remain off, and the battery cannot
be removed.
• Anytime the battery is in key position 3, (off, unlocked from the frame)
the battery must be removed from the bike before moving or riding the
bike. Ensure the key is removed before sliding the battery off the mount.
27

Handlebar Features

Location on Handlebar Component
1
Left brake lever
2
Bell
3
Display
4
Twist throttle
5
Right brake lever
28

Display Controls, Information, and Operation

Location Control/Information
on Display
Operation Instructions
1
Power Button
Press and release to turn bike on/off
2
Light Button
Press and release to turn
headlight/taillight on/off
3
Headlight/Taillight
Indicator Light
Will illuminate when lights are on
4
Battery Level Indicator
Lights
Will illuminate when bike is on
5
Pedal Assist Level/
Error Indicator Lights
Will illuminate when bike is on
6
Increase Pedal Assist
(PAS) Level
Press and release to increase PAS level
1x
7
Decrease Pedal Assist
Level / Walk Mode
Press and release to decrease PAS
level 1x /
While dismounted, press and hold to
engage walk mode

Walk mode should only be used while dismounted from the bike and with both hands on the handlebar. Always keep at least
one hand on a brake lever to allow quick cutoff of the motor assistance if necessary and to maintain control of the bike.

29


Start-Up Procedure
After the bike has been properly assembled following the assembly video, all components are secured correctly, and you have
read this entire manual, you may turn on the battery, bike, and select a power level following the steps outlined below:
1. Test the battery lock security. Ensure the key port is aligned with the circle
containing an “X,” in the “off, locked” position (2) indicating the battery is off and
locked onto the frame mount. If needed, insert the key and align with the off, locked
icon (2). Remove the key and carefully use both hands to pull up on the battery to
test that the lock is secure.

2. Ensure proper handlebar and seat adjustment of the bike to the rider. Once the
battery has been verified as secure, ensure the seat and handlebars are adjusted
properly to the rider. Lowering the seat so the rider can put one or both feet flat on
the ground without dismounting from the seat may offer a safer and more
comfortable introduction to operating the bike. Ensure the handlebar faceplate bolts
and seat post quick release are fully and properly secured.

3. Turn the bike on. insert the key and turn clockwise to the open circle icon or “on,
locked” position (1). Remove the key by pulling directly backwards without twisting
so the key barrel remains in the “on, locked” position. Press and release the power
button to turn on the display and bike.

Ensure the key is removed from the battery before mounting or operating the bike. Leaving the key inside of the battery key
barrel while mounting, operating the bike, pedaling, dismounting, and/or removing an unlocked battery from the frame can
cause damage to the key, battery, and/or injury.
30




4. To turn on the headlight, once the display is powered on, press and release the light button. The headlight, taillight, and
the headlight/taillight indicator light next to the button, will illuminate. Ensure the switch at the back of the headlight is in
the on position so the light button will turn on the headlight. See Headlight Features and Operations section for more
information.

5. Select your desired level of pedal assistance (PAS) between level 0 through 4 using the up and down arrows on the
display remote. Level 1 corresponds to the lowest level of pedal assistance, and level 4 corresponds to the highest level of
pedal assistance. Level 0 indicates pedal assistance is inactive. Start in PAS level 0 or 1 and adjust from there.


6. Begin riding carefully. With the proper safety gear, rider knowledge, and understanding you may now proceed to operate
your RadRunner from Rad Power Bikes. Begin pedaling in pedal assist 0-1 to propel the bike forward. You may also use the
throttle to accelerate and maintain your desired speed.

7. The throttle is used by slowly and carefully rotating the throttle backwards towards the rider. If the bike is powered on,
the throttle is active. Do not use the throttle unless you are mounted on the bike. Ensure the bike is powered off when
you have dismounted the bike.

Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted;
anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent accidental
application of the throttle.




31

Headlight Features and Operations
The headlight on the RadRunner will illuminate when the battery is in the on position, the bike has
been turned on by pressing the power button, and the light button has been pressed-- as long as the
on/off switch at the back of the headlight body is aligned in the on position (1). This on/off switch
can be rotated to the off position (2), which will keep the headlight off (but the taillight/brake light
on) when the bike and light button is turned on.
The headlight on the RadRunner is designed to help others see the bike, especially in low-light
conditions. Depending on rider preference and visual ability, an additional bike light may be
necessary to illuminate the path ahead for the rider. Always ensure any lights, on the bike or on a
rider’s person, are angled downwards to prevent blinding oncoming traffic. See the Night Riding
section for more information.

Brake Light Features and Operations
The RadRunner comes with a taillight/brake light integrated into the electrical system. Anytime the
bike is powered on, squeezing one or both brake levers on the handlebar will cause the brake light to
illuminate. For increased visibility, the taillight’s “solid mode” can be turned on by pressing and
releasing the light button when the bike is on. When in solid mode, the rear light will be illuminated,
and when the brake levers are squeezed, the brightness of the rear light will increase as the brake
light activates. Turning off the light button will turn off the taillight in solid mode. The taillight is also
capable of flashing (in “flash mode”), while powered on.
To activate flash mode, power on the bike and taillight following the steps above, then, while dismounted from the bike, press
the rubber flash mode button on the bottom left side of the taillight housing (circled above). When in flash mode, depressing
the brake lever(s) will illuminate a brighter, solid brake light. Flash mode will continue if the light button is turned off but
requires (the above) activation by pressing the flash mode button once the bike has been turned off and back on again.
32

Battery Charge Level Indicator
The display on the handlebar of your bike from Rad Power Bikes features a battery
charge level indicator (like a fuel gauge on a car). The more illuminated orange
bars of the battery charge level indicator, the more battery is available to power
your ride. This gauge calculates battery life based on the battery voltage and can
fluctuate while riding if power demand and/or output changes. For example, bars
may lower while climbing hills and rise back up once descending a hill. Once one
bar is left on the display, users should charge the battery as soon as possible. At
lower states of charge, the bike may limit power output to protect the battery.
When the battery is fully depleted, the last bar will begin to flash, warning the
user to charge the battery as soon as possible.

Best Practices for Extending Range and Battery Life
Notice: Follow the best practices listed below to help extend your range and battery life.
• Whenever possible, avoid applying full throttle when the bike has slowed to very low speeds, has stalled, or
stopped.
• Pedal to assist the motor when climbing hills and accelerating from a stop.
• Reduce your power consumption whenever possible.
• Do not climb hills steeper than 15% in grade.
• Avoid sudden starts and stops.
• Accelerate slowly.
33

Driving Range
The range of your bike from Rad Power Bikes is the distance the bike will travel on a single full charge of the onboard battery.
The range values in this manual are estimates based on expected usage characteristics of bikes by Rad Power Bikes. Some of
the factors which effect range include changes in elevation, speed, payload, acceleration, number of starts and stops, and
ambient air temperatures. Tire pressure and terrain are also important variables to consider.
We suggest that you select a lower assistance level when you first get your bike from Rad Power Bikes to get to know your
bike and travel routes. Once you become familiar with the range requirements of your travel routes and the capabilities of
your bike from Rad Power Bikes, you can then adjust your riding characteristics if you so desire.
The following table provides general estimates and outlines various factors effecting range and their combined estimated
effects on range. This table is meant to help owners understand the factors that can contribute to decreased range, but Rad
Power Bikes makes no claims to the range that individual users might experience in a particular use case, conditions, or riding
characteristics.
Expected Range
Operating Condition(s)
25 mi (40 km)
o Hilly Terrain
o Heavy Payload
o Windy
o High Pedal Assist Level/ High Throttle Use
o
Light Pedaling
35 mi (56 km)
o
Flat Terrain
o Normal Payload
o Not Windy
o Medium Pedal Assist Level/ Moderate Throttle Use
o
Light Pedaling
45 mi (72 km)
o
Flat Terrain
o Normal Payload
o Not Windy
o
Low Pedal Assist Level/ Minimal Throttle Use
o Moderate to Heavy Pedaling
34

Carrying Loads
The total maximum weight limit, or payload capacity, of the RadRunner (300 lb or 158 kg) includes the weight of the rider as
well as clothing, safety gear, cargo, accessories, passengers, etc. The kickstand is not designed to be used for loading cargo. Do
not assume the bike is stable and balanced when using the kickstand, always hold onto the bike when cargo is being loaded or
in place. You MUST hold onto the bike whenever loading cargo or a passenger or child onto a child seat mounted on the rear
cargo deck. Optional accessories for the RadRunner are available for purchase at www.radpowerbikes.com.
Total maximum payload:
300 lb (158 kg)
Optional Bucket attachment:
22 lb (10 kg)
Rear Cargo Deck maximum payload:
120 lb (54 kg)
Optional Foot Pegs:
30 lb (18 kg) per side

Kickstand:

100 lb (45 kg)
Optional Front Rack
maximum payload:

22 lb (10 kg)

Do not exceed the load limit of the rear cargo deck or optional bucket attachment. The RadRunner rear cargo deck is
designed for no more than 120 lb (54 kg) of total cargo, regardless of any third-party rear rack accessories which might carry a
higher weight rating. Heed this 120 lb (54 kg) limit, or damage to your bike, property, and/or cargo, and serious injury or
death of the rider and/or passenger can occur.
Foot pegs are designed as a footrest only, for use by a passenger while they are sitting on the rear seat. A passenger must
always keep both feet on the foot pegs when the bike is in motion. If someone cannot always keep contact with the foot
pegs, they should ride in an appropriate child seat or should not ride as a passenger on the RadRunner. Do not stand on or
otherwise misuse foot pegs or damage to the product, serious injury, and/or death could occur.
You MUST hold onto the RadRunner whenever loading cargo and/or a passenger. The kickstand is not designed to be used for
loading cargo. Do not assume the bike is stable and balanced when using the kickstand. Always hold onto the bike when
cargo is being loaded, in place, or attached to the bike.
It is always the user’s responsibility to ensure the passenger and/or cargo loaded on the RadRunner do not interfere or
impact the user’s ability to safely operate the RadRunner. Failure to ensure the passenger and/or cargo does not interfere
with the rider’s safe operation could cause damage to the bike property, serious injury, and/or death.
35

Carrying a Passenger
Notice: Check all regulations where you operate the RadRunner to ensure carrying a child, passenger, or cargo is allowed. The
following list provides important tips for the safe operation of the RadRunner when used for carrying a passenger.
• A passenger incapable of riding a bike on their own should not ride as a passenger. Use your best judgement as a parent or
guardian to keep a child or an adult passenger and the rider safe.
• When carrying a passenger, you must have the foot pegs, rear wheel side covers, and a seat appropriate for the rider, and
the rear fender is recommended, which all help ensure hands and feet are kept clear of the moving wheel.
• Follow the stated weight limits for the bike and accessories; do not overload the RadRunner.
•
Increased weight from a passenger will increase the time it takes to slow the bike when braking. Plan your stops
accordingly and ensure both front and rear brakes are properly adjusted, maintained, and applied.
• Ensure that both the rider and passenger are wearing a properly fitted and approved helmet.
• Hold onto the bike when loading cargo and/or passengers. Ensure passenger sits over or forward of the rear wheel.
• Do not allow passengers to sit sideways or backwards on the rear cargo deck.
• Do not allow passengers to stand or kneel on the rear cargo deck or foot pegs.
• Ensure that passengers are safely seated before beginning to ride.
• A passenger should sit on the rear seat directly over or forward of the rear wheel axle, hold onto the rider’s hips or waist
(but not shoulders), and keep their feet on the foot pegs when the bike is in motion.
• Since passengers sit behind the rider, they cannot see bumps or upcoming turns; instruct passengers to brace for bumps
and be prepared for turns, braking, and other maneuvers.
Ensure the clear rear wheel side covers, an appropriate seat accessory, and/or foot pegs are properly installed on your
RadRunner before carrying a passenger. The rear fender is also highly recommended. All these components help ensure hands
and feet are kept clear from the moving wheel. Contact with the rear wheel can cause injury and damage to occur.
It is the user’s responsibility to ensure a passenger on the RadRunner is adequately experienced and fit enough to safely ride
as a passenger. Serious injury or death can occur if a passenger is inexperienced, in poor health or fitness, and/or intoxicated,
all of which could impact their ability to ride as a passenger.
36

Carrying a Child
The use of certified and approved child seat and/or equipment is required whenever carrying a child. A child incapable of
riding a bike independently or under the age of four should not ride as a passenger on the RadRunner unless seated in a
properly fitted and approved child safety seat. The RadRunner rear cargo deck is equipped with a mounting window, called
“Yepp window,” for the Thule Yepp Maxi Easyfit child carrier. For installation instructions, safety notices, general information,
and tips on safe operation of the Thule Yepp Maxi Easyfit child carrier accessory, visit the manufacturer’s website online at
www.thule.com or contact Rad Power Bikes.



Children too large or heavy for the Thule Yepp Maxi Easyfit child carrier must have legs long enough to always maintain
contact with the foot pegs anytime the bike is in motion. If they cannot always maintain contact with the foot pegs when the
bike is in motion, they should not ride as a passenger. Serious injury or death can occur if clothing or body parts contact the
rear wheel while the bike is in motion.
A Note for Parents and Guardians
As a parent or guardian, you are responsible for the activities and safety of your child. The RadRunner is not designed to be
ridden by a child under the age of 18. If you are carrying a passenger in a child safety seat, they should also be wearing a
helmet. Additional safety information regarding helmets can be found in the Helmet section of this manual.

Never leave the bike unattended with children on the bike. Ensure a child is removed from the bike before you look away or
walk away from the bike, otherwise the bike could tip over and cause serious injury to your most precious cargo.
37


Carrying Cargo
Carrying a cargo load involves additional risks, which require special attention and care to mitigate and manage. Braking,
acceleration, and balancing are all significantly affected by the addition of cargo loaded on the RadRunner. You must become
accustomed to the braking, steering, and operational adjustments required to safely operate the RadRunner with cargo. Users
should practice riding on a flat and open area with light cargo before attempting to carry heavier loads.
Notice: The following list provides important tips for the safe operation of the RadRunner when used for carrying cargo.

• Cargo should be loaded as low as possible to lower the center of gravity and improve stability, but cargo should not
interfere with any moving components or the ground.
• Ensure cargo loads are properly secured and periodically check that nothing loosens, risks interfering with any moving
parts, or could risk touching or dragging on the ground.
• Plan your route accordingly since a rider’s hill climbing ability, steering, and braking are all impacted when cargo is loaded
on the RadRunner. Hills that are normally easy to climb and descend without cargo can become challenging and
dangerous once cargo is loaded onto the bike.
• Become proficient at controlling the RadRunner with the cargo load in a flat and open area before riding on roads or hills.

Do not use the front brake by itself. Apply the rear brake first, then the front brake, and use both brakes for all braking
operations. Braking with only the front brake can cause excessive stress on components, damage to the bike and parts, and/or
loss of control.
Foot pegs are not designed for carrying cargo. Anytime the foot pegs are not being used as a footrest for a passenger, they
should be secured in the folded position as close to the frame as possible. Misuse of foot pegs may cause damage to the bike,
property, serious injury, and/or death.

38

Parking, Storage, and Transport
Please follow these basic parking, storage, and transport tips to ensure your bike is well cared for on and off the road.
• When pushing or carrying the bike manually, turn off the power to avoid accidental acceleration of the motor.

• Turn off the power and any lights to conserve battery.

• Ensure the battery is locked to the frame in the off position or use the key to unlock the battery, remove the key, then
remove the battery and bring it with you for security.

•
It is recommended to park indoors. If you must park outdoors in rain or wet conditions, you should only leave your bike
from Rad Power Bikes outside for a few hours and proceed to park the bike in a dry location afterwards to allow all the
systems to dry out. Much like a regular bike, use in wet conditions mandates a more regular maintenance schedule to
ensure your bike does not become rusty, corroded, and to ensure all systems are always working safely.

•
In public places, your bike from Rad Power Bikes must be parked in accordance with local rules and regulations.

• Locking up your bike is recommended to ensure your bike is secure and the chance of theft is reduced. Rad Power Bikes
makes no claims or recommendations on the proper lock hardware or procedures to secure your bike, but we do
recommend you take appropriate precautions to keep your bike safe from theft.

• Do not park, store, or transport your bike from Rad Power Bikes on a rack not designed for the bike’s size and weight.

• Use a rack compatible with the width of tires used on your bike. Some racks may not accommodate all tire widths.

• When storing or carrying your bike on a rack for transport, unlock, remove the key, then remove the battery to reduce the
weight of the bike, make lifting and loading easier, and protect the battery by transporting in the cab of a vehicle.

• Avoid transporting bike(s) from Rad Power Bikes on a vehicle rack during rain, as this may cause water damage to the
electrical components. Contact Rad Power Bikes Technical Support if you have questions about preventative measures.
39

Maintenance
Basic Bike Care
To ensure safe riding conditions you must properly maintain your bike from Rad Power Bikes. Follow these basic guidelines
and see a certified, reputable bike mechanic at regular intervals to ensure your bike is safe for use and fun to ride. See the Pre-
Ride Safety Checklist and Recommended Service Intervals sections below for more detailed information.
1. Properly maintain batteries by keeping them fully charged when between uses of up to two weeks apart. See this
manual’s Long-Term Battery Storage section for information on storing battery longer than two weeks between rides.
2. Never immerse or submerge the bike or any components in water or liquid as the electrical system may be damaged.
3. Periodically check wiring and connectors to ensure there is no damage and the connectors are secure.
4. To clean, wipe the frame with a damp cloth. If needed, apply a mild non-corrosive detergent mixture to the damp cloth
and wipe the frame. Dry by wiping with a clean, dry cloth.
5. Store under shelter; avoid leaving the bike in the rain or exposed to corrosive materials. If exposed to rain, dry your bike
afterwards and apply anti-rust treatment to chain and other unpainted steel surfaces.
6. Riding on the beach or in coastal areas exposes your bike to salt, which is very corrosive. Wipe down your bike frequently
and wipe or spray all unpainted parts with anti-rust treatment. Damage from corrosion is not covered under warranty so
special care should be given to extend the life of your bike when used in coastal areas or areas with salty air or water.
7.
If the hub and bottom bracket bearings have been submerged in water or liquid, they should be taken out and re-greased.
This will prevent accelerated bearing deterioration.
8.
If the paint has become scratched or chipped in the metal, use touch up paint to prevent rust. Clear nail polish can also be
used as a preventative measure.
9. Regularly clean and lubricate all moving parts, tighten components, and adjust as required.
10. The RadRunner comes equipped with a kickstand, front wheel quick release, and a rear cargo deck pre-attached. There are
also mounting points for accessories and foot pegs. All pre-attached and optional component hardware should be
inspected regularly to ensure proper torque spec, secure attachment, and that they are in good working condition.
40

Recommended Service Intervals
Regular inspection and maintenance are key to ensure bikes by Rad Power Bikes function as intended, and to reduce wear and
tear on their systems. Recommended service intervals are meant to be used as guidelines. Real world wear and tear, and the
need for service, will vary with conditions of use. We generally recommend inspections, service, and necessary replacements
be performed at the time or mileage interval that comes first in the following table.
Interval
Inspect
Service
Replace
Weekly,
100-200
miles
- Check hardware for proper torque: See
Recommended Torque Values chart.
- Check drivetrain for proper alignment and
function (including the chain, freewheel, chainring,
chain tensioner, and jockey wheels).
- Check wheel trueness and for quiet wheel
operation (without spoke noise).
- Check condition of frame for any damage.
- Clean frame by wiping frame
down with damp cloth.
- Use barrel adjuster(s) to tension
brake cables if needed.
- Replace any components
confirmed by Rad Power Bikes
Technical Support or a
certified, reputable bike
mechanic to be damaged
beyond repair or broken.
Monthly,
250-750
miles
- Check brake pad alignment, brake cable tension.
- Check drivetrain for proper alignment and
function (including the chain, freewheel, chainring,
chain tensioner, and jockey wheels).
- Check chain stretch.
- Check brake cables for corrosion or fraying.
- Check spoke tension.
- Check accessory mounting (rack mounting bolts,
fender hardware, and alignment).
- Clean and lubricate drivetrain.
- Check crankset and pedal torque.
- Clean brake cables.
- True and tension wheels if any
loose spokes are discovered.
- Balance the battery.
- Replace brake cables if
necessary.
- Replace brake pads if
necessary.


Every 6
Months,
750-1250
miles
- Inspect drivetrain for proper alignment and
function (including chain, chainring, freewheel,
chain tensioner, and jockey wheels).
- Inspect all cables and housings.
- Standard tune-up by certified,
reputable bike mechanic is
recommended.
- Grease bottom bracket.
- Replace brake pads.
- Replace tires if necessary.
- Replace cables and housings
if necessary.
41

Pre-Ride Safety Checklist
Notice: Before every ride, and after every 25-45 miles (40-72 km), we advise following the pre-ride safety checklist in the table below.
Safety Check
Basic Steps
1. Brakes
o Ensure front and rear brakes work properly.
o Check brake pads for wear and ensure they are not over-worn.
o Ensure brake pads are correctly positioned in relation to the rims.
o Ensure brake cables are lubricated, correctly adjusted, and display no obvious wear.
o Ensure brake levers are lubricated and tightly secured to the handlebar.
o Test that the brake levers are firm and that the brake, motor cutoff functions, and the brake light are
functioning properly.
2. Wheels and Tires o Ensure tires are inflated within the recommended limits posted on the tire sidewalls and hold air.
o Ensure tires have good tread, have no bulges or excessive wear, and are free from any other damage.
o Ensure rims run true and have no obvious wobbles, dents, or kinks.
o Ensure all wheel spokes are tight and not broken.
o Check axle nuts and front wheel quick release to ensure they are tight. Ensure the locking lever on the
quick release skewer is correctly tensioned, fully closed, and secured.
3. Seat
o Ensure the three seat mounting bolts are tightened to the recommend torque value.
o Ensure the seat quick release lever is properly tightened and secured and that the seat cannot move.
o Check that the seat is adjusted properly, and seat post quick release lever is securely tightened.
4. Steering
o Perform a handlebar twist test (see assembly step 4) to ensure the stem clamp bolt security.
o Ensure the handlebar is set correctly in relation to the fork and the direction of travel.
5. Chain
o Ensure the chain is oiled, clean, and runs smoothly.
o Extra care is required in wet, salty/otherwise corrosive, or dusty conditions
6. Bearings
o Ensure all bearings are lubricated, run freely, and display no excess movement, grinding, or rattling.
o Check headset, wheel bearings, pedal bearings, and bottom bracket bearings.
7. Cranks and
Pedals
o Ensure pedals are securely tightened to the cranks.
o Ensure the cranks are securely tightened and are not bent.
42

8. Drivetrain
o Check the chain, chainring, chain tensioner, and jockey wheels are aligned and functioning properly.
o Ensure the drivetrain components are clean and properly lubricated.
9. Frame and Fork o Check that the frame and fork are not bent or broken.
o
If either frame or fork are bent or broken, they should be replaced.
10. Motor Drive
Assembly and
Throttle
o Ensure hub motor is spinning smoothly and motor bearings are in good working order.
o Ensure all power cables running to hub motor are secured and undamaged.
o Make sure the hub motor axle bolts are secured and all torque arms and torque washers are in place.
11. Battery
o Ensure battery is charged before use.
o Ensure there is no damage to battery.
o Lock battery to frame and ensure that it is secured.
o Charge and store bike and battery in a dry location, between 50 °F – 77 °F.
o Let bike dry completely before using again.
12. Cables
o Look over connectors to make sure they are fully seated and free from debris or moisture.
o Check electrical cables and cable housing for obvious signs of damage.
o Check mechanical brake cables and cable housing for obvious signs of damage or corrosion.
o Ensure headlight, taillight, and brake light are functioning, adjusted properly, and unobstructed.
13. Accessories
o Ensure all reflectors are properly fitted and not obscured.
o Ensure all other fittings on bike are properly secured and functioning.
o
Inspect helmet and other safety gear for signs of damage.
o Ensure rider is wearing helmet and other required riding safety gear.
o Ensure mounting hardware is properly secured if fitted with a front rack, rear rack, basket, etc.
o Ensure taillight and taillight power wire are properly secured if fitted with rear rack.
o Ensure fender mounting hardware is properly secured if fitted with fenders.
o Ensure there are no cracks or holes in fenders if fitted with fenders.
Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections
can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your RadRunner after your initial break-
in period of 50-100 mi (80-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain).
Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride.
43

Tire Inflation and Replacement
The RadRunner employs 20’’ x 3.3’’ rubber tires with inner tubes. The tires are designed for durability and safety for regular
cycling activities and the tires need to be checked before each use for proper inflation and condition. Proper inflation, care,
and timely replacement will help ensure the bike’s operational characteristics will be maintained, and unsafe conditions
avoided. Recommended tire pressure is written on the tire sidewall.
It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or
overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always
maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure.
Inflate your tires from a regulated air source with an available pressure gauge. Inflating your tires from an
unregulated air source could overinflate them, resulting in a burst tire.
Even tires equipped with built-in flat-preventative tire liners can and do get flats from punctures, pinches, impact, and other
causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the
bike or injury to operators and/or damage to your bike from Rad Power Bikes could occur.
When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing
tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.
Using aftermarket tires or inner tubes, not provided by Rad Power Bikes may void your warranty, create an unsafe
riding condition, or damage your bike from Rad Power Bikes. If required by law, ensure replacement aftermarket
tires have sufficient reflective sidewall striping.
For more information on tire or tube replacement procedures, or questions about tire inflation, visit
www.radpowerbikes.com/help and contact Rad Power Bikes Technical Support.
Email: support@radpowerbikes.com
Call: (800) 939-0310
44

Troubleshooting
Basic Troubleshooting

Symptoms
Possible Causes
Most Common Solutions
1
It does not work
1.
Insufficient battery power
2. Faulty connections
3. Battery not fully seated in tray
4.
Improper turn on sequence
5. Brakes are applied
1. Charge the battery
2. Clean and repair connectors
3.
Install battery correctly
4. Turn on bike with proper sequence
5. Disengage brakes
2
Irregular acceleration
and/or reduced top speed
1.
Insufficient battery power
2. Loose or damaged throttle
1. Charge or replace battery
2. Replace throttle
3 When powered on the
motor does not respond
1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor plug wire
4. Damaged motor
1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
4 Reduced range
1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills, headwind, braking,
and/or excessive load
4. Battery discharged for long period of time
without regular charges, aged, damaged, or
unbalanced
5. Brakes rubbing
1. Adjust tire pressure
2. Check connections or charge battery
3. Assist with pedals or adjust route
4. Balance the battery; contact Tech Support if
range decline persists
5. Adjust the brakes
5 The battery will not
charge
1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
1. Adjust the connections
2. Replace
3. Replace
4. Repair or replace
6 Wheel or motor makes
strange noises
1. Loose motor cable connection
2. Damaged motor bearings
3. Damaged wheel spokes or rim
4. Damaged motor wiring
1. Reconnect cable
2. Replace
3. Repair or replace
4. Repair or replace motor
45

Error Detection
Your bike from Rad Power Bikes is equipped with an error detection system integrated into the display and
controller. In the rare event of an electrical issue with the bike, you may see a specific combination of lights flash on
the Pedal Assistance Level lights (0-4) on the display.
If this happens at any time it is recommended that you cease operation, take a short video of the light(s) flashing if
possible, and contact Rad Power Bikes Technical Support immediately for troubleshooting steps.
The following error codes can aid in troubleshooting:
Error Indication:
Pedal Assistance Level
Light(s) Flashing
Definition
0
Abnormal current
1
Throttle fault
0 and 1
Motor phase fault
2
Motor hall fault
0 and 2
Brake switch fault or
Brake applied while turning on
All lights (0, 1, 2, 3, and 4)
Communication fault

Additional information on error codes can be found at www.radpowerbikes.com/help.

46

Warnings and Safety
General Operating Rules
Notice: It is recommended that users, both riders and passengers, pay special attention to all the general operating rules
below before operating their bike from Rad Power Bikes.
• When riding, obey the same road laws as all other road vehicles as applicable by law in your area.
• For additional information regarding traffic/vehicles laws, contact the road traffic authority in your area.
• Ride predictably, in a straight line, and with the flow of traffic. Never ride against traffic.
• Use correct hand signals to indicate turning.
• Ride defensively; to other road users you may be hard to see.
• Concentrate on the path ahead. Avoid potholes, gravel, wet or oily roads, wet leaves, curbs, train tracks, speed bumps,
drain gates, thorns, broken glass, and other obstacles, hazards, and puncture flat risks.
• Cross train tracks at a 90-degree angle or walk your bike across.
• Expect the unexpected such as opening car doors or cars backing out of driveways.
• Be careful at intersections and when preparing to pass other vehicles or other cyclists.
• Familiarize yourself with all the features and operations of your bike by Rad Power Bikes. Practice and become proficient
at applying the brakes, using the pedal assist system, and using the throttle in a controlled setting before riding in more
dynamic conditions.
• Wear proper riding clothes including closed-toe shoes. If you are wearing loose pants, secure the bottom using leg clips or
elastic bands to prevent them from being caught in the chain, gear, chain tensioner, or kickstand.
• Do not use items that may restrict your hearing.
• Check your local rules and regulations before carrying cargo.
• When braking, apply the rear brake first, then the front brake. If brakes are not correctly applied, they may lock up, you
may lose control, and you could fall.
• Maintain a comfortable stopping distance from all other objects, riders, and vehicles. Safe braking distances are based on
forces such as road surface and the amount of weight on the bike among other variables.
47

Safety Notes
The following safety notes provide additional information on the safe operation of your bike from Rad Power Bikes and
should be closely reviewed. Failure to review these notes can lead to serious injury or death.
• All users must read and understand this manual before their first use of the bike from Rad Power Bikes. Additional
manuals for components used on the bike may also be provided and should be read before use in addition to this manual.
• Ensure that you comprehend all instructions and safety notes/warnings.
• Ensure the bike fits you properly before your first use. You may lose control or fall if your bike is too big or too small.
• Always wear an approved bicycle helmet whenever riding a bike and ensure that all helmet manufacturer instructions are
used for fit and care of your helmet. Failure to wear a helmet when riding may result in serious injury or death.
• Ensure correct setup, tightening, and torquing to recommended torque values is performed on your bike before first using
it. Check the setup, tightness, torque, and condition of components and hardware regularly.
•
It is your responsibility to familiarize yourself with the laws and requirements of operating this product in the area(s)
where you ride.
• Ensure the handlebar grips are undamaged and properly installed. Loose or damaged grips can cause you to lose control
and fall.
• Ensure clothing and body parts are kept clear of the kickstand and springs when opening and closing the kickstand.
•
If optional foot pegs are installed and no passenger is riding on the rear seat, keep the foot pegs folded close to the frame.
• Do not use this product with standard bike trailers, stands, vehicle racks, or accessories that Rad Power Bikes has not
tested for safety and compatibility and have verified as safe and compatible with the bike. Contact Rad Power Bikes to
check if your equipment will work with the bike.
• Off-road riding requires close attention, specific skills, and presents variable conditions and hazards which accompany the
conditions. Wear appropriate safety gear and do not ride alone in remote areas. Check local rules and regulations if off-
road ebike riding is allowed.
48

• Engaging in extreme riding is extremely dangerous and should be avoided. Although many
articles/advertisements/catalogs depict extreme riding, this is not recommended nor permitted, and you can be seriously
injured or killed if you perform extreme riding.
• Bikes and bike parts have strength and integrity limitations and extreme riding should not be performed as it can damage
bike components and/or cause or lead to dangerous riding situations in which you may be seriously injured or killed.
• Failure to perform and confirm proper installation, compatibility, proper operation, or maintenance of any component or
accessory can result in serious injury or death.
• After any incident, you must consider your bike unsafe to ride until you consult with a certified, reputable bike mechanic
for a comprehensive inspection of all components, functions, and operations of the bike.
• Failure to properly charge, store, or use your battery will void the warranty and may cause a hazardous situation.
• You should check the operation of the brake motor cutoff switches before each ride. The brake system is equipped with an
inhibitor which cuts off power to the electric motor whenever the brakes are squeezed. Check proper operation of brake
motor cutoff switches before riding.
• Extreme care should be taken when using the pedal assistance sensor and throttle on this product. Ensure you understand
and are prepared for the power assistance to engage as soon as pedaling is underway.
• Users must understand the operation of the twist throttle and pedal assistance sensors before using the bike and take
ample care in their usage in respect to traveling at speeds appropriate for the usage area, riding conditions, and user
experience level.
• Always use the lowest assist level until you are comfortable with the bike and feel confident in controlling the power.
• Any aftermarket changes to your bike from Rad Power Bikes not expressly approved by Rad Power Bikes could void the
warranty and create an unsafe riding experience.
• Because electric bikes are heavier and faster than normal bikes, they require extra caution and care while riding.
• Take extra care while riding in wet conditions including decreasing speed and increasing braking distances. Feet or hands
can slip in wet conditions and lead to serious injury or death.
• Do not remove any reflectors or the bell.
49

Helmets
It is strongly advised that a rider and passenger always wear a properly fitting ANSI or SNELL approved bicycle safety helmet
when riding.
Always wear a properly fitted helmet which covers the forehead when riding a bike. Many locations
require specific safety devices. It is your responsibility to familiarize yourself with the local laws, rules
and regulations where you ride and to comply with all applicable laws, including properly equipping
yourself and your bike as the law requires.
Once safely dismounted from the bike, a child’s helmet should be removed to reduce the risk of
strangulation or hanging, especially when engaging in activities such as climbing trees or playground equipment.
General Warnings

Like any sport, bicycling involves risk of damage, injury, and death. By choosing to ride a bike, you assume the responsibility
for that risk, so you need to know, and practice the rules of safe and responsible riding and the proper use and
maintenance of this bike. Proper use and maintenance of your bike reduces risk of damage, injury, and death.

Biking and controlled substances do not mix. Never operate a bike while under the influence of alcohol, drugs, or any
substance or condition that could impair motor functions, judgement, or the ability to safely operate a bike or another
vehicle.

The RadRunner is designed for use by persons 18 years old and older. Riders must have the physical condition, reaction
time, and mental capability to ride safely and manage traffic, road conditions, sudden situations, and respect the laws
governing electric bike use where they ride, regardless of age. If you have an impairment or disability such as a visual
impairment, hearing impairment, physical impairment, cognitive/language impairment, a seizure disorder, or any other
physical condition that could impact your ability to safely operate a vehicle, consult your physician before riding any bike.
If you do not have the experience, skill, and tools to complete maintenance and adjustment of your bike, Rad Power Bikes
strongly recommends having a certified, reputable bike mechanic maintain, tune, and ensure the bike is safe to ride.
50

Wet Weather

It is recommended to not ride in wet weather if avoidable. Ride in wet weather only if necessary.

This electric bike is not meant for use in puddles, heavy rain, or streams. Never immerse or submerge this product in water or
liquid as the electrical system may be damaged.
•
In wet weather you need to take extra care when operating this bike.
• Decrease riding speed to help you control the bike in slippery conditions.
• Brake earlier since it will take longer to slow than when operated in dry conditions.
• Take care to be more visible to others on the road. Wear reflective clothing and use approved safety lights.
• Road hazards are more difficult to see when wet; proceed with caution.
Night Riding

It is recommended to not ride at night if avoidable. Ride at night only if necessary.
• Wear reflective and light-colored clothing.
• Slow down and use familiar roads with street lighting, if possible.
• Ensure tire wall, pedal, and other reflectors are installed and unobstructed.
• Ensure the power switch at the back of the headlight body is in the on position so it can be powered on with the light
button on the display.
• Ensure headlight and taillight/brake light are functioning correctly and use them.


51

Additional Information on Wear
Components of the RadRunner are subject to higher wear when compared to bikes without power assistance. This is because
the RadRunner can travel at higher average speeds than regular bicycles and has a greater weight. Higher wear is not a defect
in the product and is not subject to warranty. Typical components affected are the tires, brake pads and rotors, spokes,
wheels, and the battery.
When the useful life of a component is surpassed it can cause unexpected loss of function. This can result in serious
injuries or even death. Therefore, pay attention to wear characteristics such as cracks, scratches, or changes in the color or
operation of components which could indicate useful life has been exceeded. Worn components should be replaced
immediately. If you are unfamiliar with regular maintenance, a certified, reputable bike mechanic should be consulted.
Limited Warranty
Your bike’s warranty and other binding legal terms (e.g., terms of purchase, etc.) are subject to change at any time. To view
your terms of purchase, go to www.radpowerbikes.com/terms. To view the current warranty, please go to
www.radpowerbikes.com/warranty.
Warranty Info
All Rad Power Bikes (“RPB”) ebikes (the “ebike”), and their individual Covered Components (as defined herein),
are protected against all manufacturing defects in material or workmanship for one (1) year after the date of a
qualifying purchase (the “Warranty Period”). This Limited Warranty is only applicable to United States ebike
purchases (purchases in Canada and the European Union shall be subject to their respective warranty terms)
and in accordance with the following terms:
● Only the original owner of an ebike purchased from RPB’s online or physical storefront is covered by this
Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately
upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and
52

under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of
the ebike.
● The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the
“Battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank
set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring
harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).
● The Covered Components are warranted to be free of defects in materials and/or workmanship during the
Warranty Period.

This Limited Warranty Does Not Cover:
● Normal wear and tear of any Covered Component.
● Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and
housing, grips, chain and spokes).
● Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike
owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification,
improper assembly, installation of parts or accessories not originally intended or compatible with the ebike
as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
● For the avoidance of doubt, RPB will not be liable and/or responsible for any damage, failure or loss caused
by any unauthorized service or use of unauthorized parts.
● The Battery is not warranted from damage resulting from power surges, use of an improper charger,
improper maintenance or other such misuse, normal wear or water damage.
● Any products sold by RPB that is not an ebike.

53

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS
LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF RPB.
Shipping Damage:
Damage to a Covered Component during shipping is not covered by this Limited Warranty, but RPB will replace
such damaged Covered Components if you:
● Notify RPB of a Covered Component damaged in the shipping process within thirty (30) days of your receipt
of the ebike;
● Provide RPB with a dated picture of the damaged Covered Component;
● Return all original packaging and paperwork included with the ebike; and
● Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the
shipment.

Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the ebike for
damage upon receipt.
If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar
service, RPB will not replace any Covered Components damaged during such shipping method.
Credit Card Chargebacks:
If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of
the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
54

CLAIMS PROCESS:
RPB WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING
PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.
In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty,
you must:
● Contact the RPB Product Support team by email at support@radpowerbikes.com or by phone at 1-800-939-
0310. The Product Support team will initially work with you on the problem with your ebike to identify
potential simple fixes.
●
If the Product Support team determines that a Covered Component must be replaced, they will provide you
with a set of instructions for returning the defective Covered Component and receiving the replacement.
● After you receive the replacement Covered Component, the Product Support team will also assist in
determining how to replace or install the new Covered Component into your ebike.
● You will be responsible for shipping costs associated with returning a Covered Component, unless RPB agrees
in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty
shall only be shipped to the address of the original purchaser.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND RPB’S ENTIRE LIABILITY FOR
ANY BREACH OF THIS LIMITED WARRANTY. RPB’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE
ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR SHALL RPB UNDER ANY CIRCUMSTANCES BE LIABLE FOR
ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR
INDIRECT.
55

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM STATE TO STATE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, RPB DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR
THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.

Link to Assembly Video and Online Resources
Assembly Video
Please visit the “Help Center” section of the Rad Power Bikes website (www.radpowerbikes.com/help) to
view the official RadRunner Assembly Video.

Online Resources
For more information on best practices, please visit the Rad Power Bikes website
(www.radpowerbikes.com), Help Center (www.radpowerbikes.com/help), or contact Rad Power Bikes
Technical Support with any questions.