Getting eSignatures on documents was not a new process
for Madison Cloud. And initially, they weren’t looking to
make a switch from their former provider, DocuSign.
However, Madison Cloud CEO Randall Van Allen works
closely with the teams at Accusoft and OnTask, and
naturally heard the buzz about OnTask’s easy-to-use
interface and functionality. DocuSign was merely a “good
enough” solution for Madison Cloud, so Van Allen quickly
jumped at the chance to give OnTask a try.
Overview
Challenges
Madison Cloud was using DocuSign to get signatures on
their documents but despite their hefty price tag, DocuSign
didn’t offer the robust functionality of OnTask. Before
making the switch, Van Allen used OnTask’s free trial to
ensure it could meet the needs of his business. “I started a
trial, but didn’t end up using it very long,” recalls Van Allen.
“Everything is so intuitive with it that after one day of using
it, I knew it was good.”
Additionally, Van Allen needed an eSignature and
document automation tool that would play nice with the
systems his team was already using. He worked with the
OnTask Customer Success team to ensure the platform had
what he needed before making the switch—mainly an
integration with Salesforce. Van Allen wanted to streamline
the collection and storage of documents like quotes and
contracts by integrating OnTask with his existing
Salesforce account.
CASE STUDY
Madison Cloud Gets More
From Their eSignatures
with OnTask
What I like is the responsiveness from
your Customer Success team. I have
been told that if there are
functionalities your tool doesn’t have,
your team will work on them and
potentially feature them in a future
release. It’s that type of partnership
that I think every company looks for in
choosing their software providers.
Randall Van Allen,
Madison Cloud CEO
Madison Cloud is an independent cloud
service provider specializing in fully
dedicated and customizable private
clouds. Their single-tenant architecture
allows them to optimize each private
cloud environment for a customer’s
unique use cases while providing 100%
data privacy, superior security, and
seamless integration with public clouds
and on-premises environments.
CASE STUDY
Results
Madison Cloud officially implemented OnTask early in 2022 and is now using the platform for most of their
paperwork requirements. This includes internal use for their HR paperwork, externally with new customers,
and for things like NDAs with potential partners. OnTask was intuitive enough for Van Allen to set up his
documents with ease, with little help from his internal IT team. One of the things Madison Cloud loves most
about using OnTask is its versatility. “We use it in a bunch of different ways,” states Van Allen. “We used to be
a DocuSign customer but switched over. Obviously, the cost savings were a plus. But, it does everything
DocuSign does and more too.”
In addition to cost savings and more robust functionality, the OnTask team’s responsiveness and willingness
to help with new feature suggestions and integrations were also a plus for Van Allen and his team. The team
at Madison Cloud prides themselves on having a flexible, customizable product that takes customer feedback
into account. Because OnTask also provides the personalized attention customers need, the pairing was a
perfect match. “One of the things that really sets [OnTask] apart is the one-on-one support that I got, which
was much better than Docusign’s,” shared Van Allen. “It feels like you guys actually care.”
And most importantly, the OnTask Customer Support team was able to get the Salesforce integration that Van
Allen needed to be stood up with little turnaround time. “Like our application with Salesforce, any other
integration we want to tie in, we know that OnTask can handle it,” shared Van Allen. Now, Van Allen knows
that Madison Cloud has the partner it needs to stay efficient and grow its business to greater heights.
info@ontask.io | ontask.io
Madison Cloud is an independent cloud service provider specializing in fully dedicated and customizable private clouds.
Their single-tenant architecture allows them to optimize each private cloud environment for a customer’s unique use
cases while providing 100% data privacy, superior security, and seamless integration with public clouds in addition to on-
premises environments. To learn more about Madison Cloud, visit madisoncloud.com.
OnTask by Accusoft is a web-based, no-code workflow automation platform that allows organizations to replace their
tedious, error-prone manual processes with digital forms and documents. Originally created to help streamline
Accusoft’s internal sales process, OnTask has evolved into a feature-rich platform that creates smooth digital
experiences. Choose from a library of pre-built templates or build a customized workflow to gather information from
digital forms, create documents, route data to the appropriate destination, and verify with eSignature all within one
automated, easy-to-use platform. Developers can also integrate workflow functionality into their applications with the
OnTask API. For more information, visit ontask.io.
About Madison Cloud
About OnTask
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