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How to Cancel an Air Ticket from a Group Booking:
A Comprehensive Guide
Group booking are flexible in managing the flights for a large number of people for business,
family, school or any other group purpose. However, there are situations when at least one
member of the group has to change the flight and, therefore, cancel the ticket. Canceling a ticket
from group travel entails some procedures that are not the same when one wants to cancel an
individual ticket.
Understanding Group Booking Cancellations
Group bookings refer to advance reservations for a number of seats usually at a discounted rate
that is subject to certain conditions. Such terms can flexibly depend on the specific airline rates,
the travel agency used, and the time chosen to make the booking. Due to such specific terms, it
becomes easier to cancel an individual ticket that is part of the group flight booking than doing it
individually. Here are the steps you should follow to cancel an air ticket from a group booking:
1. Review the Group Booking Terms and Conditions

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The first and most important thing that needs to be done before making a cancellation is
to read through the fine print of the group flight ticket booking agreement. Cancellations,
changes, and refunds for group bookings will vary from one airline and travel agency to
another.
● Check for Cancellation Policies: Check if it is possible for the members of the
group booking to cancel an individual booking and if there are any fines or
charges involved.
● Understand Refund Eligibility: Certain group bookings are non-refundable
more so if the group booked at a lower rate known as group rates. In such cases,
cancellation of a single ticket can lead to complete non-refundability.
2. Follow the Airline or Travel Agency’s Procedure
The procedure of cancellation of the ticket within the group booking may vary from
airline to airline or from travel agency to travel agency. Here are some common steps
involved:
● Submit a Cancellation Request: In some cases, you may need to write an
official email or fill in an online application to request it or simply talk to the
customer service center on the phone.
● Pay Cancellation Fees (If Applicable): You should also be ready to pay any
cancellation charges as imposed. Such charges differ with the airline policy, time
of cancellation and if the booking was made for a large group or batch.
● Receive a Confirmation: Looking at the cancellation technique, the airline or the
agency should after processing the cancellation send an email or message
confirming that or any charges or refund of the cancellation.
3. Understand the Refund Process
Various procedures can be followed for the refund in context of cancellation of an air
ticket which is included in group flight tickets. While some of the airlines might give you
your money back through the same channel that was used in making the payment, others
may issue a credit or a voucher for future travel.
● Refund Timeline: Refund takes a number of days up to weeks depending with
the airline time to process the refund and method of refund used.
● Partial Refunds or Credits: Sometimes, you can be given a partial refund or a
travel credit instead of your full refund back, especially when a group booking
was made under a promotion rate.