Make Agent Performance Improvement Plans
With A Call Center Coaching Platform
When you’re managing a call
center, you know that manual
training of your agents can eat
up a lot of time, especially when
you have a large team.
Call Criteria, a company specializing in contact
center quality assurance services, has come up
with a proprietary coaching dashboard among
their range of service benefits. With the
dashboard in place, your call center can
implement the right coaching plans to
adequately serve your agents’ needs.
The software represents the
company's dedication to
providing all the tools you
need to become a thriving
call center.
The interface features a 360-
degree visibility of all your
agents and their calls,
facilitating performance
improvement efforts.
By giving convenient access to
your agents’ performance
data, Call Criteria enables you
to prepare targeted coaching
plans.
With all the records you need
stored in one central location,
you can spot and address
specific problems with utmost
accuracy.
The software is flexible
enough to allow you to
determine which scores
require coaching and when it
should start.
Should coaching issues arise,
the dashboard allows all levels
of staff to raise them. Users can
also readily review all of the
identified points for coaching.
With the coaching interface, data
processing is not a problem either.
Coaching issues can be sorted with ease
according to individual agents or teams.
In case the records are needed on
another platform, the data can also be
exported in .csv file format.
Based in Los Angeles, California,
Call Criteria is dedicated to
providing call centers with a full
range of services encompassing
quality assurance, coaching, sales
performance, and AI-enabled voice
analytics.
Learn more at
CallCriteria.com.