Consumer Guide to the
Florida Lemon Law
The Motor Vehicle
Warranty Enforcement Act
Office of Attorney General
Pam Bondi
Lemon Law Hotline
1-800-321-5366
1-850-414-3500 (outside Florida)
This guide is just that, a guide. If you have a question or are
uncertain about a particular aspect of this law, contact the
Lemon Law Hotline or write the Office of the Attorney General,
Lemon Law Arbitration Program, The Capitol, Tallahassee,
Florida 32399-1050. Information may also be found on the
Attorney General’s home page at http://myfloridalegal.com.
Pam Bondi
Attorney General
Inside This Guide
What Vehicles are Covered by the Lemon Law? . . . . . 2
Does the Lemon Law Cover Every Vehicle Defect? . . . 2
To protect your rights you should do the following . . . . . . 3
How Do I Obtain Relief If I Have a Lemon? . . . . . . . . 4
When Must I Request Arbitration by the
State-Run Board?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What proof will I need at my hearing?. . . . . . . . . . . . . . . . . 6
Getting a Refund or Replacement Vehicle . . . . . . . . . 6
What Happens After the Arbitration Hearing? . . . . . . 8
Recreation Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How Do I Resolve My Recreation Vehicle Dispute? . . . . . . . 9
General Information About the RV Mediation &
Arbitration Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to Submit the Defect Notification Form . . . . . . 12
1
What vehicles are covered by the Lemon Law?
New or demonstrator motor vehicles sold or leased in the State of
Florida may be covered under the Lemon Law. If the vehicle is leased or
a demonstrator, a manufacturer’s warranty must be issued as a condi-
tion of sale. The lease must be either a lease-purchase agreement, or a
lease for one year or more with the lessee responsible for having the
vehicle repaired. Motorized recreation vehicles are also covered, with
certain exceptions. IMPORTANT: If you own a recreation vehicle, your
rights are somewhat different. Please refer to the section of this guide
for recreation vehicles.
If you transfer your vehicle to another consumer during the first 24
months after taking delivery of the vehicle and you both use the vehicle
for personal, family or household purposes, the consumer to whom
the vehicle is transferred may be covered under the Lemon Law.
IMPORTANT: The Lemon Law does not cover: used motor vehicles,
unless transferred as specified above; non-motorized and off-road
vehicles; vehicles that run only upon tracks; motorcycles and mopeds;
trucks weighing more than 10,000 pounds gross vehicle weight; or the
living facilities of recreation vehicles.
Does the Lemon Law cover every vehicle defect?
No. The Lemon Law does not cover a defect or condition resulting from
an accident, abuse, neglect, modification or alteration of the vehicle by
persons other than a manufacturer or authorized service agent. Also,
in order to qualify under the Lemon Law a defect or condition must be
covered under the warranty, it must have been first reported to the
manufacturer or an authorized service agent during the “Lemon Law
rights period” (The first 24 months after the date of original delivery of
a motor vehicle to a consumer), and it must substantially impair the
use, value or safety of the vehicle. The Lemon Law calls such a defect a
“nonconformity.” Whether a particular defect or condition substan-
tially impairs the use, value or safety of the vehicle will depend on the
facts of each case. However, minor or trivial defects or deviations in
appearance, structure or performance are not covered under the
Lemon Law.
2
To protect your rights you should do the following:
1. REPORT PROMPTLY: If you start having a problem with your vehicle
during the Lemon Law rights period, report it to the manufacturer or its
authorized service agent (this is usually the dealer) immediately. DO
NOT WAIT as this may cost you valuable time and protection.
2. KEEP RECORDS of all repairs and regular maintenance performed.
Whenever you bring your vehicle in for examination or repair under the
warranty, the service agent is required by law to give you a written, leg-
ible, fully itemized repair order. DO NOT write on these documents,
use highlighter or otherwise alter their appearance.
Keep any
receipts for payment of expenses related to your purchase or lease of
the vehicle or for payment of repair-related expenses. Keep track of
the miles you drive to and from the authorized service agent or manu-
facturer’s designated repair facility for repair.
3. REPEAT REPAIRS: If you have taken your vehicle for repair of the
same defect(s) at least three times and it has not been fixed, you must
send written notification to the manufacturer (not the dealer) by regis-
tered (return receipt requested) or express mail, to give the manufac-
turer one last opportunity to cure the defect(s). There is a form in the
back of this guide you can use. You should refer to your warranty book
or owner’s manual to get the manufacturer’s address. You must receive
a response from the manufacturer (not the dealer) within 10 days from
the date the manufacturer receives your notification. If the manufac-
turer does not respond within 10 days, you do not have to give the last
opportunity for repair. The manufacturer’s response does not have to
be in writing, but it must direct you to a reasonably accessible repair
shop for the final repair and the appointment must be within a reason-
able time after the manufacturer has received your notification. Once
you deliver your vehicle to the repair shop, the manufacturer has 10
days to fix the defect(s). If the manufacturer does not fix the defect(s)
within the 10 days, you do not have to allow further repair. If the final
repair attempt does not fix the defect(s), then the manufacturer must
refund the full purchase price or provide a replacement vehicle. The
law presumes that you have had a “reasonable number of attempts” if,
during the Lemon Law rights period, there have been at least three
attempts to repair the same nonconformity and the nonconformity
continues to exist after a final attempt to repair. If the first defect is
successfully corrected at the final repair attempt, but a new defect
3
occurs during the Lemon Law rights period, the same rights and
responsibilities apply.
4. DAYS OUT OF SERVICE: If the vehicle has been out of service for
repair of one or more defects for a cumulative total of 15 or more calen-
dar days, you must send written notification of this fact to the manu-
facturer (not the dealer) by registered (return receipt requested) or
express mail. (See the Glossary for what constitutes an out-of-service
day). You should refer to your warranty book or owner’s manual to get
the manufacturer’s address. After the manufacturer receives the notifi-
cation, you must allow the manufacturer or its authorized service agent
at least one opportunity to inspect or repair the vehicle. The law pre-
sumes that you have had a “reasonable number of attempts” if, during
the Lemon Law rights period, your vehicle is out of service for repair of
one or more nonconformities a cumulative total of 30 or more days and
you have given the written notification and inspection/repair opportu-
nity. The manufacturer must offer a refund or replacement. Under days
out of service, it is not required that any reported defect or condition
continue to exist.
IMPORTANT: You should keep a time and repair record of all sub-
stantial defects reported during your first 24 months of ownership or
lease.
How do I obtain relief if I have a “lemon?”
If you think you are entitled to a refund or replacement, and your man-
ufacturer is unwilling to provide either remedy, you must first submit
your claim to arbitration. If your manufacturer sponsors a dispute set-
tlement procedure which has been certified by the Florida Department
of Agriculture and Consumer Services, Division of Consumer Services,
you must file a claim with that procedure first. You can find out if your
manufacturer has a certified procedure by calling the Lemon Law Hot-
line at 1-800-321-5366 (or (850) 414-3500 outside Florida). There is no
fee to use a manufacturer’s certified procedure.
Under the Lemon Law, if a manufacturer has a certified procedure,
you must be told clearly and conspicuously how and where to file a
claim with that procedure in writing at the time you acquire your
motor vehicle. The notice should appear in either your warranty,
owner’s manual or in an insert accompanying those documents.
4
IMPORTANT: You must file your claim with the manufacturer’s cer-
tified procedure no later than 60 days from the date your Lemon Law
rights period expires. It is recommended that you KEEP A RECORD of
the date you file your claim. Some certified procedures allow you to
file by telephone.
If your manufacturer does not sponsor a certified procedure, or if a
manufacturer’s certified procedure fails to make a decision within 40
days of the date you filed your claim, or if you are not satisfied with the
decision, contact the attorney general’s office at 1-800-321- 5366 (or
850-414-3500 outside Florida) to have your dispute arbitrated by the
state-run Florida New Motor Vehicle Arbitration Board. Be sure to ask
for a “Request for Arbitration” form. The Florida New Motor Vehicle
Arbitration Board is administered by the Office of the Attorney
General.
Your manufacturer may sponsor a dispute settlement procedure
which has not been certified by the Division of Consumer Services; you
are not required to submit to such a procedure. Contact the attorney
general’s office at 1-800-321-5366 (or 850-414-3500 outside Florida)
to have your claim arbitrated by the state-run Florida New Motor Vehi-
cle Arbitration Board.
When must I request arbitration by the state-run
board?
You must request arbitration by the Florida New Motor Vehicle Arbitra-
tion Board within 60 days of the expiration of the Lemon Law rights
period or within 30 days from the final action of a manufacturer’s certi-
fied procedure, whichever occurs later. The date the attorney general’s
office receives your Request for Arbitration form is the date your claim
is considered filed. DO NOT DELAY!!
When you fill out a Request for Arbitration form, you will have to
include copies of pertinent documents in your possession. The attor-
ney general’s office will screen your arbitration request and if it is
deemed eligible for an arbitration hearing, the attorney general’s
office will then notify you and the manufacturer of the approval of your
claim and will send you additional information about the arbitration
process. A hearing will be set before the state-run board at a location
that is reasonably close to you. The hearing may last about two hours.
You are not required to have an attorney represent you, although use
5
of an attorney is permitted (at your expense). There is no fee for having
your case heard by the Florida New Motor Vehicle Arbitration Board.
What proof will I need at my hearing?
To show that your vehicle meets the requirements of the Lemon Law,
you should gather and organize all your records on the purchase or
lease, maintenance, operation, and repair history of the vehicle. (It may
be necessary to demonstrate that you properly maintained your vehi-
cle.) If you called the manufacturer or its authorized service agent
about a warranty problem, note the time of day, date, and with whom
you spoke. When you notify the manufacturer in writing by registered
or express mail, request a return receipt or obtain a tracking record
indicating when the manufacturer received the notification, and keep a
copy of the written notification with the receipt. You should bring to
the hearing your copy of the Request for Arbitration form and all doc-
uments you submitted with your Request for Arbitration.
Getting a refund or replacement vehicle
If you have a “lemon,” you have the option under the Lemon Law to
choose a refund or replacement vehicle; however, you do not have to
accept a replacement vehicle. You have an unconditional right to a
refund.
If you accept a replacement vehicle, the replacement vehicle must
be either identical or reasonably equivalent to your vehicle. A reason-
ably equivalent replacement vehicle is one with a manufacturer’s sug-
gested retail price of not more than 105 percent of the manufacturer’s
suggested retail price of your lemon vehicle. You are also entitled to be
reimbursed for certain “collateral” and “incidental” charges (See the
Glossary for definitions).
If you accept a refund, you are entitled to reimbursement for the
full purchase price of your vehicle, including any cash you paid and the
net allowance for a trade-in. If you and the manufacturer cannot agree
on the net trade-in allowance that is reflected in your sale or lease doc-
uments, then, your trade-in reimbursement will be equal to the retail
price stated in the NADA Official Used Car Guide (Southeastern Edition)
in effect at the time you acquired your vehicle. If you owed money on
your trade-in vehicle when it was traded in, then the retail price will be
reduced by the amount of the debt. The manufacturer must provide
the applicable NADA book. You are also entitled to be reimbursed for
6
certain “collateral” and “incidental” charges (See the Glossary for
definitions).
If you are leasing or making loan payments on the vehicle, the
refund will be divided between you and the lessor or lienholder (e.g.
bank, credit union or finance company) based on your respective finan-
cial interests. (Your refund will include any cash down payment, net
trade-in allowance as explained above, and payments you have made
on the lease or loan, including interest.) If you are leasing your vehicle,
under the Lemon Law, your lease agreement ends when you turn in the
vehicle. You cannot be charged any penalties for ending the lease
early.
Be sure to KEEP COPIES of your lease, sales or retail installment
agreement, and receipts for any reasonable expenses paid in connec-
tion with your purchase or lease of the vehicle (e.g., window tinting,
extended warranty, etc.) or directly incurred because of the vehicle’s
defect(s) (e.g., towing expenses, repair bills, car rental charges while
your vehicle was being repaired, etc.), if you were not reimbursed for
these items.
REASONABLE OFFSET FOR USE: If you receive a replacement vehi-
cle or a refund under the Lemon Law, the manufacturer is entitled to be
compensated for your use of the vehicle up to the time you and the
manufacturer settle your claim or an arbitration hearing is held, which-
ever occurs first. The offset equals the number of miles on the vehicle
attributable to you up to the date of a settlement agreement or arbi-
tration hearing, whichever occurs first, multiplied by the purchase
price of the vehicle and divided by 120,000. Mileage on the odometer
at the time of purchase/lease, mileage accrued by the manufacturer or
service agent, and mileage you drive to an arbitration hearing are not
included in the offset calculation. Reasonable miles driven to/from the
authorized service agent for repair of the substantial defect(s) are not
included in the offset calculation. If you participated in a manufac-
turer-sponsored dispute resolution procedure, be sure to note the
mileage on your vehicle’s odometer on the date of the hearing. The
offset reduces the amount of any refund payable to you, or you may
have to pay the offset if you receive a replacement vehicle. KEEP A
RECORD of mileage that you believe is not attributable to you. The
lower your mileage, the lower the offset amount.
7
What happens after the arbitration hearing?
If you are awarded a refund or replacement vehicle, the manufacturer
must comply with the board’s decision within 40 days from the date the
manufacturer receives a written copy of the board’s decision, unless
the manufacturer appeals the decision. If the manufacturer appeals
your award in court and the award is upheld, you are entitled to recover
your attorney’s fees plus $25 per day for each day beyond the 40-day
period following the manufacturer’s receipt of the board’s decision. If
the court determines that the manufacturer brought the appeal in bad
faith or for purposes of harassment, the court will double, and may
triple, your award.
If the board determines that you are not entitled to relief under the
Lemon Law, you still have the option of going to court. If you elect this
option, you must file with the court within 30 days of the date you
receive the board’s written decision. You may have other causes of
action or rights outside of the Lemon Law. It is a good idea to consult
an attorney regarding these options.
Recreation Vehicles
If your vehicle is a recreation vehicle (not a van or truck conver-
sion), some of the coverage provisions of the Lemon Law are different
for you. The following provisions apply specifically to recreation vehi-
cles. All other provisions not specified in this section are the same as
those outlined in the rest of this Guide.
COVERAGE: Certain parts of your vehicle, characterized as “living
facilities” are not covered under the Lemon Law. These include por-
tions of the vehicle designed, used or maintained primarily as living
quarters, such as the flooring, plumbing system and fixtures, roof air
conditioner, furnace, generator, electrical systems other than automo-
tive circuits, the side entrance door, exterior components, and win-
dows other than the windshield and driver and front passenger
windows.
REPEAT REPAIRS: After at least 3 attempts to have the same defect
or condition repaired, you must send written notification giving a final
repair opportunity to the manufacturer(s) (not the dealer) by regis-
tered (return receipt requested) or express mail. You must receive the
manufacturer(s) response within 10 days, directing you to a reasonably
accessible repair facility for a final repair attempt. The appointment
8
for the final attempt must be within a reasonable time after you receive
the manufacturer’s response. Once the vehicle is delivered to the
repair facility for the final repair attempt, the manufacturer has 45 days
to cure the defect(s).
DAYS OUT OF SERVICE:If your recreation vehicle is out of service
for repair of one or more substantial defects for 15 or more days, you
must send written notification of that fact to the manufacturer(s) (not
the dealer) by registered or express mail. After the manufacturer
receives the notification, you must give the manufacturer or its autho-
rized service agent at least one opportunity to inspect or repair the
vehicle. The law presumes there have been a “reasonable number of
attempts” if, during the Lemon Law rights period, the recreation vehi-
cle is out of service by reason of repair of one or more nonconformities
for a cumulative total of 60 days. Under days out of service, it is not
required that any nonconformity continue to exist.
IMPORTANT: Recreation vehicles are often made and assembled
by more than one manufacturer, each of which may separately warrant
its product. In order to protect your rights under the Lemon Law, you
should seek repair of defective components from the service agent
who is authorized by the particular manufacturer(s) to perform the
repairs. You should consult the warranty book and/or owner’s manual
of the manufacturer(s) whose component(s) you believe to be defective
to find out where to take your vehicle for repair. When sending the
written notification to the manufacturer explained in this Guide, be
sure to send notification to each manufacturer which may provide war-
ranty coverage of the problems about which you are complaining. If
you are uncertain whether a particular manufacturer’s warranty covers
your complaint, it is better to send the notification to all potentially
responsible manufacturers.
How do I resolve my recreation vehicle dispute?
If you think you are entitled to a refund or replacement, and your man-
ufacturer(s) is unwilling to provide either remedy, you must first submit
your claim to the RV mediation and arbitration program which has been
approved by the Office of the Attorney General. This is not the
state-run arbitration program and you are not required to use the
state-run arbitration program if there is an approved mediation and
arbitration program available. If no approved mediation and arbitration
program is available, then you must use the state-run arbitration
9
program. Call the Lemon Law Hotline (800-321-5366) or the Office of
the Attorney General, Lemon Law Arbitration Program (850-414-3500)
to find out which program you are required to use.
Your claim must be filed with the RV Mediation/Arbitration Pro-
gram within 60 days after the expiration of your Lemon Law rights
period (the first 24 months after the date of the original delivery of a
motor vehicle to a consumer). DO NOT DELAY!!
If your claim is deemed eligible by the RV Mediation/Arbitration
Program, you and all involved manufacturers will be notified, in writ-
ing, by the Program Administrator. You will receive additional informa-
tion regarding the mediation and arbitration program procedures.
Your claim must be resolved within 70 days of the date the Program
Administrator receives the claim. If your claim is rejected by the RV
Program, then you will have the right to go to court to resolve your
dispute.
General Information About the RV Mediation and
Arbitration Program
Once your claim is eligible, you and the manufacturer(s) must go to
mediation first. Your claim will be assigned to a mediator and a media-
tion conference will be scheduled by the Program Administrator. You
will be given written notification identifying the assigned mediator and
giving you the time, date and location of the mediation conference. At
the mediation conference, the mediator, a neutral facilitator, will assist
you and the involved manufacturer(s) in reaching a mutually acceptable
settlement of your dispute. The mediator will not impose any settle-
ment upon you. You are not required to have an attorney represent
you, although use of an attorney is permitted. It is likely that the manu-
facturer(s) involved in your claim will be represented by an attorney.
If you and the involved manufacturer(s) reach a mutually accept-
able settlement, the terms of the settlement will be reduced to writing
and must be signed by you and all involved manufacturers. If you and
the involved manufacturer(s) do not reach a settlement during media-
tion, or if the manufacturer(s) fails to comply with any settlement
reached, the Program Administrator will schedule the matter for an
arbitration hearing.
A hearing will be conducted by an arbitrator assigned by the Pro-
gram Administrator. The arbitrator will not be the same person who
10
previously served as the mediator. You and the manufacturer(s) can
agree in writing to allow the arbitrator to decide issues that may not be
covered under the Lemon Law. The formal rules of evidence, such as
are used in a courtroom, do not apply to the arbitration hearing. You
may be represented by an attorney (at your expense). It is likely that
the involved manufacturer(s) will be represented by legal counsel at
the arbitration hearing. When deciding your case, the arbitrator must
take into account all legal and equitable factors, including the warranty
and the Lemon Law, necessary to make a fair decision.
If the arbitrator awards a refund or replacement under the Lemon
Law, your remedies may be similar to those explained at pages 5-6 of
this Guide. If the award is for a replacement vehicle, the purchase price
of the replacement recreation vehicle cannot exceed 105 percent of
the purchase price of the recreation vehicle being replaced. If a refund
is awarded and the parties do not accept the trade-in allowance set
forth in the vehicle sale documents, the NADA Recreation Vehicle
Appraisal Guide in effect at the time of purchase of the “lemon” recre-
ation vehicle will be used to determine the retail price of the trade-in.
The manufacturer must provide the applicable appraisal guide. If a
Reasonable offset for use is calculated according to the Lemon Law,
the formula will be the number of miles attributable to you up to the
date of a settlement agreement or arbitration hearing, whichever
occurs first, multiplied by the purchase price of the vehicle and
divided by 60,000.
The arbitrator must make a decision within 10 days of the closing
of the arbitration hearing. The decision will be in writing and a copy
will be sent to you and the involved manufacturer(s) by the Program
Administrator via registered mail.
If the decision is an award, the manufacturer(s) must comply with
the decision within 40 days of the date the manufacturer(s) receives
the written decision. If the manufacturer fails to comply with the deci-
sion, you can seek enforcement in court. You should seek the advice of
an attorney if you must pursue enforcement.
Either you or the manufacturer(s) may appeal the arbitrator’s deci-
sion. If you elect this option, you must file with the court within 30
days of the date you receive the arbitrator’s written decision. You may
have other causes of action or rights outside of the Lemon Law. It is a
good idea to consult an attorney regarding these options.
11
How to Submit the Defect Notification Form
The Motor Vehicle Defect Notification form in this publication is pro-
vided to help you meet the written notification requirement under the
Florida Lemon Law. Type or print all information in ink in a clear, legi-
ble manner to ensure that complete information is contained on all
three copies of the form.
Be sure to mark whether you are notifying the manufacturer con-
cerning three repair attempts on the same substantial defect or condi-
tion, or concerning 15 cumulative out-of-service days for one or more
substantial defects. If both situations apply, mark both categories. Be
sure to state the make, model and year of your vehicle, and the Vehicle
Identification Number (VIN), which is a 17-digit alphanumeric number
found on the vehicle or in your sale/lease contract.
1. White copy — send by registered or express mail, return receipt
requested, to the manufacturer (not the dealer) at the address given in
your warranty or owner’s manual.
2. Yellow copy — keep with your other important vehicle documents
(e.g., sales agreement, warranty work orders, etc.).
3.
Pink copy — (Optional) send by regular mail to the Office of the
Attorney General at the address listed below when you send the white
copy to the manufacturer. PLEASE NOTE: the pink copy of the form is
used by the attorney general’s office for research purposes— MAILING
OF THIS FORM DOES NOT COMMENCE ARBITRATION.
If your vehicle is a conversion vehicle or a recreation vehicle, you may
have received warranties from more than one manufacturer. If this is
the case, it is suggested that you send a Defect Notification form or
other written notification containing the same information to each
manufacturer from which you have received a warranty.
If you need more notification forms or another copy of this publica-
tion, call the Lemon Law Hotline at 1-800-321-5366 (or 850-414-3500
outside Florida). You can download the form via the Internet at the fol-
lowing address: http://myfloridalegal.com
or write:
Office of the Attorney General
Lemon Law Research Unit
The Capitol, PL-01
Tallahassee, Florida 32399-1050
12
GLOSSARY
Authorized service agent — any person, including a franchised new motor
vehicle dealer, authorized by the manufacturer to service motor vehicles. In
the case of a recreation vehicle when there are two or more manufacturers,
an authorized service agent for any individual manufacturer is any person,
including a franchised motor vehicle dealer, authorized to service the items
warranted by that manufacturer.
Condition — a general problem (e.g., vehicle fails to start, vehicle runs hot,
etc.) that may be attributable to a defect in more than one part.
Nonconformity –- A defect or condition that substantially impairs the use,
value or safety of the motor vehicle. A defect or condition that is the result of
abuse, neglect or unauthorized modification or alteration of the vehicle by
persons other than the manufacturer or its authorized service agent is not
included.
Out-of-service day — any day (including weekends and holidays) your vehicle
is left at an authorized service agent or manufacturer’s designated repair
facility for examination or repair of one or more nonconformities. The
out-of-service days for each visit usually start the day the vehicle is brought in
for that repair work and end on the day the work is completed. Routine main-
tenance (e.g., tune- up, oil change, etc.), repairs on minor defects, or repairs
performed on defects first reported after the Lemon Law rights period are not
included. If service is prevented by certain events, such as a natural disaster
(hurricane) or labor strike, the period may be extended.
Repair attempt — involves the replacement of a component, or some adjust-
ment made, to correct a nonconformity. An examination of a reported non-
conformity, without a subsequent adjustment or component replacement,
may constitute a repair attempt if it is later shown that repair work was justi-
fied. Under the Lemon Law, only an examination or repair performed by the
manufacturer or its authorized service agent can count as a repair attempt.
Collateral charges — Reasonable additional charges to a consumer wholly
incurred as a result of the acquisition of the motor vehicle. Collateral charges
include, but are not limited to, manufacturer-installed or agent-installed
items or service charges, earned finance charges, sales taxes, and title
charges.
Incidental charges — Reasonable costs to the consumer which are directly
caused by the nonconformity of the motor vehicle (e.g., postage, car rental,
towing, repair costs, lodging, etc.).
Reasonable Offset for Use — the number of miles attributable to a consumer
up to the date of a settlement agreement or arbitration hearing, whichever
occurs first, multiplied by the purchase price of the vehicle and divided by
120,000, except in the case of a recreation vehicle, in which event it shall be
divided by 60,000.
Repair Record
Date and Miles In
Date and Miles Out
Reported Problem(s)
(DLA/LL-011)
(6-2011)